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Left Due to Price Increase

  • 23-10-2017 2:08pm
    #1
    djsim101
    Registered Users, Registered Users 2 Posts: 589 ✭✭✭


    Hi Team, 
    Due to the recent price increase, I made the decision to leave Eir. I have changed over to another provider, which said they will look after everything. I received a letter from Eir informing me that I have to return the equipment, which I have done. 
    Do I still need to inform you "officially", or does the above cover everything. 
    Thanks,


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    djsim101 wrote: »
    Hi Team, 
    Due to the recent price increase, I made the decision to leave Eir. I have changed over to another provider, which said they will look after everything. I received a letter from Eir informing me that I have to return the equipment, which I have done. 
    Do I still need to inform you "officially", or does the above cover everything. 
    Thanks,
    Hi djsim101,

    Sorry to hear you've cancelled your service with us. Did you notify us that you were leaving due to the price increases before you ported to a different provider? To avoid being charged early cancellation charges you would have been required to do this. You couldn't officially inform us of this here, you would need to ring the number on the letter to do this, however, if you didn't do this, our cancellations department wouldn't be able to log this for you now.

    - Adam


  • #3
    djsim101
    Registered Users, Registered Users 2 Posts: 589 ✭✭✭djsim101


    eir: Adam wrote: »
    Hi djsim101,

    Sorry to hear you've cancelled your service with us. Did you notify us that you were leaving due to the price increases before you ported to a different provider? To avoid being charged early cancellation charges you would have been required to do this. You couldn't officially inform us of this here, you would need to ring the number on the letter to do this, however, if you didn't do this, our cancellations department wouldn't be able to log this for you now.

    - Adam

    Thanks Adam, I was told by new provider that I don't need to do this as they will look after everything. I also read a few other posters here and they did the same thing. I have since got a cancellation for Eir conforming the cancellation and asking for the router back, which I did. I since have been ported over. I obviously left due to the price increase , otherwise I wouldn't have.


  • #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    djsim101 wrote: »
    eir: Adam wrote: »
    Hi djsim101,

    Sorry to hear you've cancelled your service with us. Did you notify us that you were leaving due to the price increases before you ported to a different provider? To avoid being charged early cancellation charges you would have been required to do this. You couldn't officially inform us of this here, you would need to ring the number on the letter to do this, however, if you didn't do this, our cancellations department wouldn't be able to log this for you now.

    - Adam

    Thanks Adam, I was told by new provider that I don't need to do this as they will look after everything. I also read a few other posters here and they did the same thing. I have since got a cancellation for Eir conforming the cancellation and asking for the router back, which I did. I since have been ported over. I obviously left due to the price increase , otherwise I wouldn't have.
    A different provider wouldn't be aware of our cancellation process. You would have had to follow the instructions in your letter when cancelling your service due to the price increases. If you didn't give us a ring and let us know that this was the reason that you were closing your account with us, you will be liable for early cancellation charges I'm afraid. 

    - Adam


  • #5
    djsim101
    Registered Users, Registered Users 2 Posts: 589 ✭✭✭djsim101


    eir: Adam wrote: »
    djsim101 wrote: »
    eir: Adam wrote: »
    Hi djsim101,

    Sorry to hear you've cancelled your service with us. Did you notify us that you were leaving due to the price increases before you ported to a different provider? To avoid being charged early cancellation charges you would have been required to do this. You couldn't officially inform us of this here, you would need to ring the number on the letter to do this, however, if you didn't do this, our cancellations department wouldn't be able to log this for you now.

    - Adam

    Thanks Adam, I was told by new provider that I don't need to do this as they will look after everything. I also read a few other posters here and they did the same thing. I have since got a cancellation for Eir conforming the cancellation and asking for the router back, which I did. I since have been ported over. I obviously left due to the price increase , otherwise I wouldn't have.
    A different provider wouldn't be aware of our cancellation process. You would have had to follow the instructions in your letter when cancelling your service due to the price increases. If you didn't give us a ring and let us know that this was the reason that you were closing your account with us, you will be liable for early cancellation charges I'm afraid. 

    - Adam
    I received my final bill (10 days after I cancelled and everything checks out) Only have pay up to the date I cancelled, so all is good. 


  • #6
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    djsim101 wrote: »
    eir: Adam wrote: »
    djsim101 wrote: »
    eir: Adam wrote: »
    Hi djsim101,

    Sorry to hear you've cancelled your service with us. Did you notify us that you were leaving due to the price increases before you ported to a different provider? To avoid being charged early cancellation charges you would have been required to do this. You couldn't officially inform us of this here, you would need to ring the number on the letter to do this, however, if you didn't do this, our cancellations department wouldn't be able to log this for you now.

    - Adam

    Thanks Adam, I was told by new provider that I don't need to do this as they will look after everything. I also read a few other posters here and they did the same thing. I have since got a cancellation for Eir conforming the cancellation and asking for the router back, which I did. I since have been ported over. I obviously left due to the price increase , otherwise I wouldn't have.
    A different provider wouldn't be aware of our cancellation process. You would have had to follow the instructions in your letter when cancelling your service due to the price increases. If you didn't give us a ring and let us know that this was the reason that you were closing your account with us, you will be liable for early cancellation charges I'm afraid. 

    - Adam
    I received my final bill (10 days after I cancelled and everything checks out) Only have pay up to the date I cancelled, so all is good. 
    Hi there djsim101

    Thank you so much for confirming

    -Kyle


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