Agros - Fraudulent selling

wintertime

Hi there, Looking for some advice. Ordered something through the Agros website and got a reservation number. Went to collect it today (could collect yesterday, today or tomorrow) and they didn't have it. Spoke to the manager and he said that they had no stock and no stock was ever assigned to my reservation number. In my book that is FRAUD if you are selling an item you don't have in stock. I was told to re order but as i had got this item at a discount I would miss this discount if I have to re order. I am also very annoyed having to travel to their shop which also cost me time and money. I believe they have a duty to honour this reservation!

Who should I report this to? Argos doesn't have a head office here in Ireland which is also a bit weird.

T-Maxx

Forget about it and move on. Invitation to treat and all that, nothing you can do about it.

cml387

Fraud?

If the item is not in stock they can't sell it.

Hitman3000

wintertime wrote:

Hi there, Looking for some advice. Ordered something through the Agros website and got a reservation number. Went to collect it today (could collect yesterday, today or tomorrow) and they didn't have it. Spoke to the manager and he said that they had no stock and no stock was ever assigned to my reservation number. In my book that is FRAUD if you are selling an item you don't have in stock. I was told to re order but as i had got this item at a discount I would miss this discount if I have to re order. I am also very annoyed having to travel to their shop which also cost me time and money. I believe they have a duty to honour this reservation!

I'd have someone qualified look at that book of yours. It's not fraud.

GBX

OP
fraud
frɔːd/Submit
noun
wrongful or criminal deception intended to result in financial or personal gain.
"he was convicted of fraud"

You reserved something and they had a stock issue (or whatever way they want to call it). You didnt pay for it. As above it was an invitation to treat - Nothing more. It is far from fraud. It is annoying but far from fraud.

Deep Thought

fraud is deliberate deception to secure unfair or unlawful gain, or to deprive a victim of a legal right.

Not having something in stock is not fraud...

RGDATA!

what's your (book's) definition of "fraud"?

fdevine

Wrong place to bring up the matter in any case but as others have rightly stated; this is not fraud. It's an inconvenience to you but nothing more.

Also nothing at all "weird" about a UK company not having a head office or any office in the ROI.

Suck it up and move on.

Eponymous

Wrong forum! Try consumer issues - where you'll also be told this isn't fraud.

marko99

Even if you're not a lawyer, you could just check a dictionary before losing the run of yourself!

sunny2004

Why did you post this in bargain alerts ? It belongs in consumer affairs.

And as stated, it happened. Move on.

I mean it's not fraud but I'd be ticked off if I successfully reserved an item and made the trip and they just shrug at me. If there's no stock it shouldn't have gone through

CeilingFly

Fraud?

LOL

Cabaal

wintertime wrote: »

Hi there, Looking for some advice. Ordered something through the Agros website and got a reservation number. Went to collect it today (could collect yesterday, today or tomorrow) and they didn't have it. Spoke to the manager and he said that they had no stock and no stock was ever assigned to my reservation number. In my book that is FRAUD if you are selling an item you don't have in stock. I was told to re order but as i had got this item at a discount I would miss this discount if I have to re order. I am also very annoyed having to travel to their shop which also cost me time and money. I believe they have a duty to honour this reservation!

Who should I report this to? Argos doesn't have a head office here in Ireland which is also a bit weird.

Oh dear, oh dear,
Step away from the keyboard and stop showing yourself up.

irishgeo

Argos terms and conditions which you agreed too when you used the website.

4. Payment
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

Stallingrad

As per your title post, you need to chill out, no need for the Agro.

cavemeister

It's not fraud.
Poor stock management at best but not fraud.

etselbbuns

OheMGe. Call the Garda National Economic Crime Bureau immediately!

ButtersSuki

etselbbuns wrote: »

OheMGe. Call the Garda National Economic Crime Bureau immediately!

There's two e's in "Gee" caller. Can't see how this would cause any confusion.

DesperateDan

It would be annoying as hell to travel a long way for something though

GBX

DesperateDan wrote: »

It would be annoying as hell to travel a long way for something though

Yeah and was probably worthwhile discount for the OP to travel for. But its not the first time this has happened with Argos - the Argos Chat thread would have many examples of it. But as its been said annoying, but definitely not fraud.

January

Ok while it isn't fraud, if the item is in stock at the higher price Argos should (and have before) sell it to you at the lower price if you have proof of that price, which is why you should always take a screenshot of the price you're reserving the item at.

sbsquarepants

It's a pain in the arse, it's a mistake, but it's hardly a scam now.

They didn't have it to give you, but they also didn't charge you for it.
Not being charged for something you didn't get is not anybodys definition of fraud!

ButtersSuki

January wrote: »

Ok while it isn't fraud, if the item is in stock at the higher price Argos should (and have before) sell it to you at the lower price if you have proof of that price, which is why you should always take a screenshot of the price you're reserving the item at.

Technically (and legally for the OP) they don't have to sell at the lower price, but they have a history of goodwill on this.

fdevine

DesperateDan wrote: »

It would be annoying as hell to travel a long way for something though

Absolutely, but it's not fraud. Complete overreaction from OP

etselbbuns

OP, you need to call the Joe Duffy Show about this travesty.

Fighting Tao

Why does everyone pull out the scam or fraud card these days?

Masala

Jeez.... First World Problems!!

(I love that term!!)

Birneybau

Well, I personally wouldn't buy anything in Agros. It's obviously a fake Argos.

ScouseMouse

Firstly. I isn't fraud.
Second. This isn't a bargain alert.
Finally. You may want to consider an anger management course

jimmycrackcorm

wintertime wrote:

. I was told to re order but as i had got this item at a discount I would miss this discount if I have to re order. I am also very annoyed having to travel to their shop which also cost me time and money. I believe they have a duty to honour this reservation!

More than once I've gone into argos with a reservation after they sold out at the normal price and put the price back up. I explained I had reserved at the discounted price, they checked and gave me the items at that price.

So go back again when it is in stock but keep the whinging tone at bay as they are usually very good unless you become awkward.

Del2005

January wrote: »

Ok while it isn't fraud, if the item is in stock at the higher price Argos should (and have before) sell it to you at the lower price if you have proof of that price, which is why you should always take a screenshot of the price you're reserving the item at.

They don't even have to sell it at the current price if don't they want to, invitation to treat can be refused by either party, but that would defeat the purpose of being a shop.

What should the store do if the OP had reserved at a higher price than the current price, should they insist that it's bought at the reserved price?

Beasty

bluewolf wrote: »

I mean it's not fraud but I'd be ticked off if I successfully reserved an item and made the trip and they just shrug at me. If there's no stock it shouldn't have gone through

Happened to me last year when I went up to Newry for an item I thought I had reserved. Complete PITA but certainly not fraud. Ended up buying on Amazon.

I know the company very well. I know they have invested massively in improving their stock management systems. Alas there is always a human element when they are picking stock and no system is ever completely foolproof.

Having said I know them very well (and know a number of their most senior management) it's put me off them. I'll head back in at some stage to see if they have improved but ultimately bad customer service loses custom.

Beasty

Their HQ is in Milton Keynes. I would suggest contacting customer services there and explain the issue. They are under new ownership now and are part of the Sainsbury group. Both businesses know the importance of good customer service and you may well get some kind of goodwill gesture from them.

jimmynokia

LOL.. Get a proper solicitor ...Ohhh wait you dont need one.

eeguy

jimmynokia wrote: »

LOL.. Get a proper solicitor ...Ohhh wait you dont need one.

Jaysus, if the OP hasn't realized he doesn't have a case from the previous 30 posts I don't think adding to this will make any difference.

Can the mods please lock or move this?

PrettyBoy

wintertime wrote: »

In my book that is FRAUD if you are selling an item you don't have in stock.

In my book that's manslaughter.

CeilingFly

Suggesting people pretend (or FRAUDulently claim) they have breathing problems to skip a queue in kdoc - now that's plain dishonest.

OP should looks at oneself before throwing stones at others

http://www.boards.ie/vbulletin/showthread.php?p=104704466

jimmynokia

eeguy wrote: »

Jaysus, if the OP hasn't realized he doesn't have a case from the previous 30 posts I don't think adding to this will make any difference.

Can the mods please lock or move this?

Only seen the thread now so adding my thoughts I am entitled to it or are you going to be a keyboard warrior/backseat mod and sue me??

eeguy

jimmynokia wrote: »

Only seen the thread now so adding my thoughts I am entitled to it or are you going to be a keyboard warrior/backseat mod and sue me??

Two days off school and you think you can take on the world

jimmynokia

eeguy wrote: »

Two days off school and you think you can take on the world

Grow up..:P

liam7831

You spelled it wrong

wanderer 22

To be fair if you order something off Agros you've only yourself to blame..

Hitman3000

colm18 wrote:

To be fair if you order something off Agros you've only yourself to blame..

Luckily he tried to buy off Argos, I've heard Agros though are a shower of cnuts to deal with. ; )