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Great customer service

  • 10-10-2017 7:58am
    #1
    mirrormatrix
    Registered Users, Registered Users 2 Posts: 649 ✭✭✭


    Not a question, but would just like to say thanks to Kenny and in particular to John for some help with an order I placed recently. I had some problems with a payment going through, and John could not have been more helpful in getting everything sorted for me.

    It is always nice to see that good customer service isn't dead in this age of web orders! I would heartily recommend Richer Sounds to anyone and i'll definitely be back to them in the future.

    Thanks guys,
    MM


Comments

  • #2
    Richersounds.ie: John
    Company Representative Posts: 9,510 ✭✭✭Richersounds.ie: John


    mirrormatrix wrote: »
    Not a question, but would just like to say thanks to Kenny and in particular to John for some help with an order I placed recently. I had some problems with a payment going through, and John could not have been more helpful in getting everything sorted for me.

    It is always nice to see that good customer service isn't dead in this age of web orders! I would heartily recommend Richer Sounds to anyone and i'll definitely be back to them in the future.

    Thanks guys,
    MM
    MM,

    many thanks - and what you are saying is that it was really sort-of our screw-up in the first instance!

    Really appreciate the post - we honestly do try to personalise our web order process ( and we are in the midst of improving our site and order processing) so its really nice to hear that we get it right sometimes!

    Thanks again - I'll pass your message on to Kenny and I know he will be delighted as well :D

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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