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WiFi calling on pre pay

  • 09-10-2017 1:20am
    #1
    Sharp2012
    Registered Users, Registered Users 2 Posts: 115 ✭✭


    Hi I have an iPhone 7 Plus which I just ported over to eir and I can’t get WiFi calling to working I keep getting the message to allow WiFi calling on this account contact meteor, can someone turn this in for me please I’m on a €20 pre pay plan. Thank you


Comments

  • #2
    Darren 83
    Registered Users, Registered Users 2 Posts: 1,685 ✭✭✭Darren 83


    Sharp2012 wrote: »
    Hi I have an iPhone 7 Plus which I just ported over to eir and I can’t get WiFi calling to working I keep getting the message to allow WiFi calling on this account contact meteor, can someone turn this in for me please I’m on a €20 pre pay plan. Thank you

    I think it’s only available for bill pay customers at the moment.


  • #3
    Sharp2012
    Registered Users, Registered Users 2 Posts: 115 ✭✭Sharp2012


    Darren 83 wrote: »
    I think it’s only available for bill pay customers at the moment.

    Oh ok thanks for the reply


  • #4
    davyboy1975
    Registered Users, Registered Users 2 Posts: 781 ✭✭✭davyboy1975


    Its also only available if you buy the phone off of eir so doubt you be able to get it even it becomes available on prepay


  • #5
    Sharp2012
    Registered Users, Registered Users 2 Posts: 115 ✭✭Sharp2012


    davyboy1975 wrote: »
    Its also only available if you buy the phone off of eir so doubt you be able to get it even it becomes available on prepay

    The option is there on the iPhone when you insert an eir sim


  • #6
    sentient_6
    Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭sentient_6


    Question for you eir eifi calling people. Does your landline/wifi provider have to be eir for it to work? Or just the phone?


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  • #7
    davyboy1975
    Registered Users, Registered Users 2 Posts: 781 ✭✭✭davyboy1975


    Sharp2012 wrote: »
    The option is there on the iPhone when you insert an eir sim

    It might be there but it wont work unless phone is purchased from eir


  • #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Sharp2012 wrote: »
    Hi I have an iPhone 7 Plus which I just ported over to eir and I can’t get WiFi calling to working I keep getting the message to allow WiFi calling on this account contact meteor, can someone turn this in for me please I’m on a €20 pre pay plan. Thank you
    Hi Sharp2012, 

    Thanks for contacting us today. 

    The WiFi calling service is for bill pay customers only I'm afraid. The phone also needs to be purchased through ourselves for the service to work.

    Thanks 

    Tracey 


  • #9
    sentient_6
    Registered Users, Registered Users 2 Posts: 2,780 ✭✭✭sentient_6


    Hi Tracy would you be able to have a look at my question above?


  • #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    sentient_6 wrote: »
    Question for you eir eifi calling people. Does your landline/wifi provider have to be eir for it to work? Or just the phone?
    Apologies sentient_6 I missed you somehow :rolleyes:

    Your WiFi provider does not have to be eir. The handset needs to be purchased through ourselves and your plan needs to be WiFi calling enabled for the service to work. 

    If you have both these factors the service will work for you. 

    Thanks 

    Tracey 


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