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Can I ask for refund for tiles before they're delivered to me? Changed mind.

  • 08-10-2017 8:26am
    #1
    newo
    Registered Users, Registered Users 2 Posts: 51 ✭✭


    As title says. Visited a large tile retailer on Thurs and ordered tiles for various rooms for refurbishment job on house. Was a bit under pressure for time. Brought samples home and want to buy the tiles I think I prefer now in a different retailer. Tiles due to be collected tomorrow. Am I within my rights to go into shop today and ask for refund? Around €1,200. All sorts of signs up saying no refunds etc. I know they will refuse! Thanks


Comments

  • #2
    anewme
    Registered Users, Registered Users 2 Posts: 12,058 ✭✭✭✭anewme


    You are not legally entitled to a refund on a change of mind.


  • #3
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    newo wrote: »
    As title says. Visited a large tile retailer on Thurs and ordered tiles for various rooms for refurbishment job on house. Was a bit under pressure for time. Brought samples home and want to buy the tiles I think I prefer now in a different retailer. Tiles due to be collected tomorrow. Am I within my rights to go into shop today and ask for refund? Around €1,200. All sorts of signs up saying no refunds etc. I know they will refuse! Thanks

    Change of mind = no right to refund.


  • #4
    LaLa2004
    Registered Users, Registered Users 2 Posts: 166 ✭✭LaLa2004


    They might charge you a restocking fee -that's if they accept the tiles back at all.


  • #5
    newo
    Registered Users, Registered Users 2 Posts: 51 ✭✭newo


    I don't have the tiles yet. Ok thanks probably not much point in asking them 😎


  • #6
    P. Breathnach
    Registered Users, Registered Users 2 Posts: 12,089 ✭✭✭✭P. Breathnach


    newo wrote: »
    I don't have the tiles yet. Ok thanks probably not much point in asking them ��
    Ask them anyway. While you don't have a right to cancel, they might be obliging.


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  • #7
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Have you paid for them yet?


  • #8
    backspin.
    Registered Users, Registered Users 2 Posts: 1,091 ✭✭✭backspin.


    Tell them you've changed your mind and don't think you can afford to do up the kitchen as planned. I wouldn't let them know you seen nicer ones elsewhere.


  • #9
    newo
    Registered Users, Registered Users 2 Posts: 51 ✭✭newo


    Sorry yes should have mentioned I paid for them in full. Thanks for the replies all.


  • #10
    A Dub in Glasgo
    Registered Users, Registered Users 2 Posts: 17,575 ✭✭✭✭A Dub in Glasgo


    No harm in asking to cancel, you may have to pay a restocking fee as it is likely they have ordered them in for you


  • #11
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,804 ✭✭✭GerardKeating


    newo wrote: »
    I don't have the tiles yet. Ok thanks probably not much point in asking them ��

    While you might not have them yet, they may have already shipping from a supplier.

    Depending on how "popular" they are, the store might help, but if they are a tile that no one else has ordered in a while, they might not want to get stuck with them


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