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HKC Quantum 70 System Battery Low

  • 03-10-2017 07:27PM
    #1
    seanuk123
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi All,
    I know there's been lots posted on this topic already but I really struggle to understand some of the technical terms!
    I woke up this morning to an alarm sounding on the control panel of my HKC Quantum 70. I used the remote fob to reset the device/alarm and it said "device batteries need replacing, call engineer". Then alarm stopped and there's a warning light, and I read that it will keep doing this until it's fixed.
    After reading some of the threads I thought that instead of replacing the battery I'd try and reset the alert instead, on the assumption that this is an automatic prompt and I don't really need to change the battery?! I managed to get as far as Manager Menu, System Config, Engineer Access YES. Now it wont let me go any further. I have the user code but I assume I need a separate engineer code to get past this point (which I don't have - I inherited this alarm when I bought the house). 
    1) Is there a way to reset the alert that says "device battery need replacing" without actually replacing the battery? Do I need an engineer code or is there some other way?
    2) If the only option is to replace the battery then how do I do go about doing this? Is the battery located somewhere behind the control panel or is it a battery on the alarm box on the outside of the house? Is this fairly straightforward to replace or will I end up calling the company that installed the alarm?
    Many thanks
    Sean


Comments

  • #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    You need the engineer code. Even if you replace the battery you will still need the engineer code to reset the alert.


  • #3
    altor
    Registered Users, Registered Users 2 Posts: 12,024 ✭✭✭✭altor


    seanuk123 wrote: »
    Hi All,
    I know there's been lots posted on this topic already but I really struggle to understand some of the technical terms!
    I woke up this morning to an alarm sounding on the control panel of my HKC Quantum 70. I used the remote fob to reset the device/alarm and it said "device batteries need replacing, call engineer". Then alarm stopped and there's a warning light, and I read that it will keep doing this until it's fixed.
    After reading some of the threads I thought that instead of replacing the battery I'd try and reset the alert instead, on the assumption that this is an automatic prompt and I don't really need to change the battery?! I managed to get as far as Manager Menu, System Config, Engineer Access YES. Now it wont let me go any further. I have the user code but I assume I need a separate engineer code to get past this point (which I don't have - I inherited this alarm when I bought the house). 
    1) Is there a way to reset the alert that says "device battery need replacing" without actually replacing the battery? Do I need an engineer code or is there some other way?
    2) If the only option is to replace the battery then how do I do go about doing this? Is the battery located somewhere behind the control panel or is it a battery on the alarm box on the outside of the house? Is this fairly straightforward to replace or will I end up calling the company that installed the alarm?
    Many thanks
    Sean

    Device batteries refer to any RF devices installed on the system.

    www.altor.ie



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