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Frame Cracked

  • 27-09-2017 7:17pm
    #1
    Woodpark2012
    Registered Users, Registered Users 2 Posts: 4 ✭


    My carbon fibre bike recently developed a crack in the frame. The bike shop where I bought the bike has closed down since my purchase.

    I contacted the current Irish dealers for the Swiss manufacturers, who passed on my warranty claim.

    The manufacturers have rejected the claim on the basis that the crack must have been caused by an impact and is not due to the material degrading.

    I am not happy with this. It is impossible to say how the crack started, they have only seen pictures. Of course I cannot prove how the crack started, but I am not happy to accept their convenient view that it was due to an impact.

    Further even if it was caused by a crack surely to be fit for use a bike should be able to withstand minor impacts. For sure no one went at it with a hammer.

    Any suggestions how I might take this further would be very welcome.


Comments

  • #2
    velo.2010
    Registered Users, Registered Users 2 Posts: 3,010 ✭✭✭velo.2010


    Was the bike involved in a crash - not sure you make that clear?

    Can we see the pics of the bike? Someone may have an idea if it is crash related, fatigue, or faulty manufacturing.


  • #3
    Woodpark2012
    Registered Users, Registered Users 2 Posts: 4 ✭Woodpark2012


    Not involved in a crash. Here are some pics.

    Sorry can't see how to ad a photo. I will try again later


  • #4
    velo.2010
    Registered Users, Registered Users 2 Posts: 3,010 ✭✭✭velo.2010


    Can't see the pics.


    Anyway, my own experience of warranty claims has been more successful. I managed to have a very expensive full carbon fork replaced by Canyon after five and a half years.

    The fork was sent to Canyon's office in the UK, where it was evaluated by a mechanic, who then wrote up a report and sent it onto the Germany HQ. The decision was made in my favour and I got it replaced.

    I'm surprised that the company, in your case, has not looked for a mechanic's report or to have the frame shipped back to the factory for evaluation.


  • #5
    thekooman
    Registered Users, Registered Users 2 Posts: 1,221 ✭✭✭thekooman


    i sold an Orbea last year to a local guy and this year he rang me to say there were several cracks when the LBS looked at it. LBS processed it and Orbea replaced the frame.
    Pushing it a little further.... ask them to look at the frame.maybe get an independent mechanic to write a report and send it to them?


  • #6
    rodneyTrotter.
    Registered Users, Registered Users 2 Posts: 315 ✭✭rodneyTrotter.


    Was it a Bmc bike ??


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