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Multiroom

  • 21-09-2017 3:40pm
    #1
    BronsonTB
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭


    Hi, I currently have eir vision & all is working well. I have a second TV that is currently not being used. Is it possible to get eir vision on it in another room without buying a second box? I've tried ringing 18090260260 to find out more but was on hold for 15+ min.
    Thanks

    Sligo Metalhead



Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    BronsonTB wrote: »
    Hi, I currently have eir vision & all is working well. I have a second TV that is currently not being used. Is it possible to get eir vision on it in another room without buying a second box? I've tried ringing 18090260260 to find out more but was on hold for 15+ min.
    Thanks
    Hi there,

    Thanks for getting in touch. You would need to order a multi-room box in order to receive this service on another TV. Our multi-room boxes are €5 per month.

    - Adam


  • #3
    BronsonTB
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭BronsonTB


    Eir, Please cancel my recent multiroom order. I have tried on myeir & using 1901 customer services.
    I have also dropped you a PM with the account details.
    Thanks

    Sligo Metalhead



  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    BronsonTB wrote: »
    Eir, Please cancel my recent multiroom order. I have tried on myeir & using 1909 customer services.
    I have also dropped you a PM with the account details.
    Thanks
    Hi BronsonTB, 

    Thanks for contacting us. 

    Unfortunately, we are unable to arrange a cancellation order from here, the customer care team on 1901 will need to process this.

    Thanks 

    Tracey 


  • #5
    BronsonTB
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭BronsonTB


    I contacted customer services last month (Oct) & cancelled the multiroom.
    But I see I have been charged again this month for it (Nov)

    I've sent a PM with the details in the hope this can get sorted out as I've done as required.
    (Rang customer service & cancelled the multiroom)

    Sligo Metalhead



  • #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    BronsonTB wrote: »
    I contacted customer services last month (Oct) & cancelled the multiroom.
    But I see I have been charged again this month for it (Nov)

    I've sent a PM with the details in the hope this can get sorted out as I've done as required.
    (Rang customer service & cancelled the multiroom)
    Hi,

    I have responded to your PM about this.

    - Adam


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  • #7
    BronsonTB
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭BronsonTB


    Thanks Adam, much appreciated.

    Sligo Metalhead



  • #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    BronsonTB wrote: »
    Thanks Adam, much appreciated.
    No worries.

    - Adam


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