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eir phonelines down, so notifying eir here of my order cancellation.

  • 22-08-2017 12:51pm
    #1
    fret_wimp2
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭


    I cant get through to eir on the phone or chat.

    Eir  logged my address incorrectly, so my installation for tomorrow had to be cancelled.
    I was told I still need to cancel the callout, and then got cut off. Everytime I try to ring eir I get cut off again.
    Chat is also not available.
     
    Looks like there is an issue with eir internal systems.

    Anyway, as I cant get through to eir any other,  I’m  saying here that im cancelling that order.

    Pm me if you need account details.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    fret_wimp2 wrote: »
    I cant get through to eir on the phone or chat.

    Eir  logged my address incorrectly, so my installation for tomorrow had to be cancelled.
    I was told I still need to cancel the callout, and then got cut off. Everytime I try to ring eir I get cut off again.
    Chat is also not available.
     
    Looks like there is an issue with eir internal systems.

    Anyway, as I cant get through to eir any other,  I’m  saying here that im cancelling that order.

    Pm me if you need account details.
    Hi fret_wimp2,

    Thanks for getting in touch with us. 

    I'm afraid our phone systems were down for awhile due to an internal issue, however, they are back up and running again. 

    Unfortunately, I am unable to cancel orders from here, this would need to be done through our customer care team directly on 1901. They'll arrange this for you. 

    Apologies for the inconvenience caused. 

    Thanks 

    Adam 


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