FSH....or not

Mr Rubicon Conundrum

I bought a car with 55k miles last year with a fully stamped FSH from a main dealer, (I bought the car from a different but same brand main dealer).

The main dealer I bought it from also stamped the book with 'Full' to indicate a full service had been carried out when I got it.

However, I serviced it myself last night and when I removed the Fuel Filter it had in tippex on the top '21k' which to me implies it was changed at 21k miles. now the car was since serviced at 31k, 41k, 51k and 55k (the service for my purchase). Now the Fuel filter should only be replaced after every 25k miles.

So my issue is, my car wasn't fully serviced by either garage as the FF was not replaced. Do I have any comeback with this?

Sorry if its a long post, I hope I explained it clearly.

Henry Ford III

A stamped service book without detailed receipts to back it up isn't proof of anything really.

Mr Rubicon Conundrum

Ok, I take that point, and considered it before buying the car. However, I think it is irrelevant in this case as the dealer I bought it from said he did a full service, and stamped the book as such, but didnt replace the Fuel filter.

colm_mcm

Main dealers don't usually use tippex.

Henry Ford III

Mr Rubicon Conundrum wrote: »

Ok, I take that point, and considered it before buying the car. However, I think it is irrelevant in this case as the dealer I bought it from said he did a full service, and stamped the book as such, but didnt replace the Fuel filter.

Again the detailed invoice is the key.

mikeybrennan

Tippex says it's not main dealer

How often would they be changing fuel filter though?

Mr Rubicon Conundrum

I know about the Tippex, but it is missing the point. If the main dealer said he did a full service, then the FF i removed last night should not have had 21k tippexed on it as it should have been replaced during a full service. This is my main point, the dealer I purchased from did not do a Full service though he said and stamped to say he did.

FF replacement is every 25k miles.

E36Ross

As above main dealer don't use Tip Ex..... I'd be landing the filter in with the dealership and telling them. Try get a free service from them!

grogi

Henry Ford III wrote: »

A stamped service book without detailed receipts to back it up isn't proof of anything really.

And what do receipts proof? Someone had access to a printer, nothing more.

Seth Brundle

E36Ross wrote: »

As above main dealer don't use Tip Ex..... I'd be landing the filter in with the dealership and telling them. Try get a free service from them!

After a year?

grogi

kbannon wrote: »

After a year?

Why not? That's a problem that was there at the moment of sale, there is 6 years to chase that AFAIK...

mickdw

The service intervals read abit too nice tbh. 21, 31, 41, 51. The dealer you bought off will brush you off by saying they assumed it was done when due at 51k service and shouldnt have been required at the pre sale service.
Full service pre sale even at main dealer id assume as an oil change and if lucky an air filter and then only anything that they wont get away with - For example if pads were completely gone they would change them but if some driving left, no chance.

Cee-Jay-Cee

Your wasting your time going back to the dealer. Just forget about it, its done now.

E36Ross

kbannon wrote: »

After a year?

I'd still be telling them.... Sales might not even realise the cost cutting when a car goes through the garage.

Could be a mechanic with the same car who kept the fuel filter for his own car.

Toyotafanboi

25k miles seems like an unusual interval for a fuel filter too.

Henry Ford III

grogi wrote: »

And what do receipts proof? Someone had access to a printer, nothing more.

If you've a detailed invoice from the supplying dealer including an amount for a new fuel filter then you've grounds to complain if it wasn't infact changed.

grogi

Henry Ford III wrote: »

If you've a detailed invoice from the supplying dealer including an amount for a new fuel filter then you've grounds to complain if it wasn't infact changed.

Not really my question, but I realised it maybe not really applicable in the situation.

How do you tell an invoice from the dealer from an invoice printed by the seller?

Harcrid

If it was serviced at the main dealer each time they should have a record of each service and what was done each time on their system. Ask for this information from them.

mikeybrennan

I would go back and raise the issue in a reasonable but forthright way and see what they say

You'll prob get no come back depending on the dealer

Mr Rubicon Conundrum

Thanks for all the replies, I am going to contact both garages and see what they say.....and least let them know that they were caught out.

JohnBoy26

Mr Rubicon Conundrum wrote: »

I bought a car with 55k miles last year with a fully stamped FSH from a main dealer, (I bought the car from a different but same brand main dealer).

The main dealer I bought it from also stamped the book with 'Full' to indicate a full service had been carried out when I got it.

However, I serviced it myself last night and when I removed the Fuel Filter it had in tippex on the top '21k' which to me implies it was changed at 21k miles. now the car was since serviced at 31k, 41k, 51k and 55k (the service for my purchase). Now the Fuel filter should only be replaced after every 25k miles.

So my issue is, my car wasn't fully serviced by either garage as the FF was not replaced. Do I have any comeback with this?

Sorry if its a long post, I hope I explained it clearly.

What kind of car is it? Also is it a diesel?

grogi

JohnBoy26 wrote: »

What kind of car is it? Also is it a diesel?

Yes, it is a diesel. Fuel filter is almost never replaced on schedule in petrol cars.

CiniO

Last year I bought a car (06 Peugeot 407 so it was 10 years old) with very good service history record and 100k km on the clock.
According to service book, it was serviced by main dealer for first 5 years, and by independent garages later. Eventually it was sold to previous owner (a year before I bought it) by main Peugeot dealer which is confirmed by stamp in service book.
Also previous owner confirms he bought it from main Peugeot delaer as fully serviced. It was only 10k km ago.

As car was due service, I did full service myself right after purchase.
I'm pretty sure oil was changed year before (during main dealer full service) as well as air filter. I'm not sure about oil filter, but have strong suspicion it wasn't changed with oil change.
Also spark plugs were absolutely worn in horrendous state - not a chance they worn like that during 10k km and a year.
Pollen cabin filter was extremelly filthy and I don't believe it was ever changed.

Generally speaking - main dealer saying that car is fully serviced means that oil was changed and possibly oil filter and air filter if you're lucky.
I woulnd't be expecting anything more.

Toyotafanboi

I think it boils down to the terminology difference between the following and the various uses and potential intended (mis) interpretations by both seller and buyer:

"full serivced", meaning the task of servicing is complete.
And
"A full service", meaning oil, air, pollen and fuel filter/ spark plugs.

A salesperson telling you a car is fully serviced isn't the same as him telling you it's had a full service.

JohnBoy26

grogi wrote: »

Yes, it is a diesel. Fuel filter is almost never replaced on schedule in petrol cars.

That is why I asked is it a diesel because if it is not a fuel filter not being changed is something that wouldn't worry me.