Help me understand what's happening with my BB

mad muffin

I'm with Vodafone simply broadband. Have had it for two and a half years. 60/20 stable without any problems. Then last week my broadband goes down for a couple of hours. I contacted Vodafone. When it came back my profile was lowered to 35/6.

I called back and the guy said he'll restore it to the previous one. One week later and he never did restore it.

I called them up today and was told my line could never have handled 60/20. The best I could have hoped for was 40 but my line is showing errors and it can't even be set to 40. To add insult to injury it has now been set to 25/6.

I was told it could be the DSL cable and to maybe change that. Is it even possible? Could it be the HG658c modem? Should I call them back and ask for a new modem?

The only noticeable problem I've been having before the profile was lowered, was playing cod black ops 2 on the PS3. If I exited a lobby I couldn't connect to any games after that. I'd restart the game and get Nat restricted. I'd have to wait some half and hour before I could play again. I don't know if it's just a problem with the game or the connection. It's fine now. But is that again just the game. The modem reboot or the lowered profile.

I'll post the screen shot of the stats.

Thanks.

ED E

TLDR:
1. They didnt fix the problem, half treated the symptoms
2. The ratings are redone every month. 60Mb line, problem occurs, rating refreshed, 40Mb line. They're wrong saying it never managed it (it cant be set higher than the rating so it HAD to be 60Mb when setup).
3. Thats a **** router, never should have shipped them. Ask for the 659.
4. Could be the cable, try it and they should see a huge increase in signal strength, if not, they need to send a tech and anything else is wasting your time.

mad muffin

Thanks. It's definitely been 60/20 until last week as I have checked it regularly and have a record of it only being done before the disconnect.

I'll try a different cable and call them back tomorrow. If no joy, I'll see if they will send me a new modem. My contract is up in a few weeks so hopefully they'll want to keep me on. Don't fancy changing providers as I only need broadband.

mad muffin

Ok so I got a new DSL cable. Called vodafone back, of course it made no difference. They guy I was talking to said that he'll send out the new modem and if that doesn't help, since each time I've called them they've had to lower my profile they'll arrange for an engineer.

Modem arrives the next day. Set it all up. Call vodafone...

Nope there's no problem. But I'm going to go ahead and lower your profile again. What about arranging an engineer? Nope there's no problem. But you've just lowered my profile again?! Yeah, that's just to make sure you've got a stable connection. But I'll go ahead and raise your profile a bit. Monitor it and see how you go. Of course profile is not raised…

How is there no problem? I've gone from a stable 60/20 for two and a half years and now I'm on 25/5. I don't know about anyone else but that's not fibre to the cabinet speeds.

Also they keep telling me that it's impossible that I've had 60 down as my line can only handle 40.

My contract runs out in a few days. Is there even any point in going to someone else? Will the likes of sky want to fix my problem?

ED E

They pay for truck rolls when theres no fault so CS managers push to not send techs when they can.

A depreciated prequal (to a significant degree) is a sure sign of a problem. If a rep cant understand that he or she is a monkey.

Call back, INSIST on speaking to a level 2 and then ask them to query the prequal history with OpenEir. Then send a bleedin tech.

mad muffin

Ive contacted them again and again. All they do is lower my profile every time. They insist there is no fault on my line :mad:

My upload speed is now less than 4Mb/s and do us around 25. My contract is now up. If I go to the likes of Sky, will they send an engineer? Or will they just do as vodafone. This is what your line can handle. This is all you'll get?

It's suppose to be fibre to the cabinet but it seems all I'm getting is plain old DSL?

Simon Gruber Says

The exact same thing happened to me with Eir. I had a rock solid 80/20 when it was installed. About a year later, it started having random drops. They moved it down to 50. I complained, they said my line could never handle anything faster. This went on for months before I gave up.

Then, I'm having drops at 50. Dropped to 40. Again I complained, had 5 engineer "visits", only two ever actually came to the house. They said the line is of bad quality and point blank refuse to fix it due to cost.

Now at 40 again having multiple drops per day and a new problem has developed where it will drop anytime the landline is used.

TL;DR Degrading speed over time. Eir say it was never that fast and refuse to fix it.

mad muffin

God damn it!! Not what I wanted to hear lol :eek::(:P

It's the pathetic upload speed that's really pissing me off. Backups of photos and
Videos from all the devices take an age now.

kmurph

Don't be surprised to get pushed down to 15mb shortly. Same thing happened to me.

Had DSL and was connecting at 17mb. When FTTC became available, upgraded as soon as I could. Speed only went up to 18mb which I was expecting because of my distance from the exchange but better to be on the latest & greatest anyway.

Online line checker started testing my line at 25mb so got on to Vodafone and asked them to increase the speed, which they agreed to no problem and all was well for 7 months. No issues, no drop-outs or disconnections.

Then one day, out of nowhere, line started disconnecting every few minutes. Got on to Vodafone who reduced my speed down to 15mb (lower than what it was when I was on DSL) and initially said it was because they'd suddenly run out of ports at the exchange and there was nothing they could do. Later they said it was due to a problem with my line. I asked could I be moved back to DSL but they said they couldn't do that either.

Now, the interesting thing is that I was talking to the guy who does our cabling and comms stuff where I work about my line. He's a no bullsh1t kind of guy, and he said that he's seen this with a lot of his other clients who have Vodafone broadband where they reduce broadband speed for no apparent reason, so maybe there's bigger problems going on with them.

mad muffin

This us what I was getting for over two and a half years


This is what I'm on now