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Switched to Eir Fibre - Got 2 bills, one for old, one for new.

  • 20-07-2017 12:43pm
    #1
    Corholio
    Registered Users, Registered Users 2 Posts: 14,014 ✭✭✭✭


    Recently switched to Eir Fibre on 7th July. Got a bill, which was much higher than usual, for the new Fibre. I then received a bill on my old account number for a sizeable amount considering the period of time it was for. I am unable to even access my old account on My Eir.

    Firstly is there a reason the new bill is so high, €20 higher, and secondly where do I stand with this bill from my old account? The reason I am asking here is because I did Live Chat to ask this question and I also phoned, and I got two different answers.

    Any help would be gratefully appreciated. Thanks.


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Corholio,


    Thanks for getting in touch.


    Usually, when signing up for a new package, part-period charges apply from the activation date until billing date and then your package price which is billed one month in advance.


    This only occurs on your first bill when making any changes.


    Can you please PM me your new and old account numbers and your full name and I will look into the second bill?


    Thanks,
    Anna


  • #3
    Corholio
    Registered Users, Registered Users 2 Posts: 14,014 ✭✭✭✭Corholio


    Hi Thanks for your reply. Yes, regarding the higher bill that wasn't much of a problem as I understood there would be these part period charges, thanks for clarifying that.

    I have sent you a PM there with the information regarding the other bill.


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    No problem.

    I have received your PM and will update you shortly.

    Thanks,
    Anna


  • #5
    Corholio
    Registered Users, Registered Users 2 Posts: 14,014 ✭✭✭✭Corholio


    Hi Anna. I wonder could I PM you there about this. I am after receiving yet another bill in the post today for my old account.

    Thanks.


  • #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Corholio wrote: »
    Hi Anna. I wonder could I PM you there about this. I am after receiving yet another bill in the post today for my old account.

    Thanks.
    Hi Corholio,

    Anna is no longer with the company but if you PM me your account number and full name, I'll be able to take a look into this for you.

    - Adam


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  • #7
    Corholio
    Registered Users, Registered Users 2 Posts: 14,014 ✭✭✭✭Corholio


    Hi Adam, thanks for your reply.

    Just sent you a PM there with the information.


  • #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Corholio wrote: »
    Hi Adam, thanks for your reply.

    Just sent you a PM there with the information.
    Thanks for that.

    I will go through my PM's shortly and I'll be back in touch with an update.

    - Adam


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