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Eirsport frustration

  • 18-07-2017 3:34pm
    #1
    gzoladz
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭


    Usual problem...I register a device, log out, log in, get the message "failed to register DRM license" or something like that, and then "you don't have this device registered, wait another month to swap a device".

    This has happened monthly since the "free service" was launched, and I have tried PC, iPad, Android devices, etc.

    Can anyone please help? And please dont send me to call support....and I try to chat to someone from support but "someone will be you shortly" became a 20 minutes wait...


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi gzoladz,


    I'm very sorry to hear this.


    Can you please PM me your account number and full name and I will look into this for you?


    Thanks,
    Anna.


  • #3
    gzoladz
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    Sent thanks


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Thanks for that.

    Once I have heard back I will update you.

    Thanks,
    Anna


  • #5
    gzoladz
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    eir: Anna wrote: »
    Thanks for that.

    Once I have heard back I will update you.

    Thanks,
    Anna

    10 days with little progress... The representative leaves, and the new representative asking for id confirmation to start from zero...

    10 days wasted, this is beyond frustrating.... The level of incompetency is reaching levels unheard of...


  • #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    gzoladz wrote: »
    eir: Anna wrote: »
    Thanks for that.

    Once I have heard back I will update you.

    Thanks,
    Anna

    10 days with little progress... The representative leaves, and the new representative asking for id confirmation to start from zero...

    10 days wasted, this is beyond frustrating.... The level of incompetency is reaching levels unheard of...
    Apologies for the inconvenience caused by this. I have received your PM about this and I will be back in touch shortly.

    - Adam


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  • #7
    gzoladz
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    Bump!

    Time keeps running, all I am getting are nonsense questions with the sole objectivenof wearing me out...nowhere near a solution.


  • #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    gzoladz wrote: »
    Bump!

    Time keeps running, all I am getting are nonsense questions with the sole objectivenof wearing me out...nowhere near a solution.
    Hi,

     I sincerely apologise for the delay here. I have been in touch with our technical support team and they have advised that one of your devices is connecting to digiweb for this service. They would require you to give them a ring on 1890260260 or free phone 1901 so they can look into this further for you I'm afraid.

    - Adam


  • #9
    gzoladz
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    eir: Adam wrote: »
    Hi,

     I sincerely apologise for the delay here. I have been in touch with our technical support team and they have advised that one of your devices is connecting to digiweb for this service. They would require you to give them a ring on 1890260260 or free phone 1901 so they can look into this further for you I'm afraid.

    - Adam

    Can you please organise for them to give me a call? It is the minimum I expect after weeks of going through this (twice}.


  • #10
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    gzoladz wrote: »
    eir: Adam wrote: »
    Hi,

     I sincerely apologise for the delay here. I have been in touch with our technical support team and they have advised that one of your devices is connecting to digiweb for this service. They would require you to give them a ring on 1890260260 or free phone 1901 so they can look into this further for you I'm afraid.

    - Adam

    Can you please organise for them to give me a call? It is the minimum I expect after weeks of going through this (twice}.
    I'm afraid I'd be unable to arrange a call back from here. Apologies for the inconvenience.

    - Adam


  • #11
    gzoladz
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    eir: Adam wrote: »
    I'm afraid I'd be unable to arrange a call back from here. Apologies for the inconvenience.

    - Adam

    2 weeks of my time wasted due to incompetency and careless customer service...


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  • #12
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    gzoladz wrote: »
    eir: Adam wrote: »
    I'm afraid I'd be unable to arrange a call back from here. Apologies for the inconvenience.

    - Adam

    2 weeks of my time wasted due to incompetency and careless customer service...
    I am really sorry that I couldn't be of more assistance here.

    - Adam


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