Missed Payment into Savings Account

Starkystark

Hi there,

I'm having to miss a payment into a saving system account today even though I requested that it be closed a few weeks ago.

I just didn't have the money in it today for it to go out. And now I'm going to be charged for the missed payment. This is now probably going to effect my credit rating too. I've a feeling she cancelled a direct debit for my gym rather than the saving system account.

Bank of Ireland: Sarah

Starkystark wrote: »

Hi there,

I'm having to miss a payment into a saving system account today even though I requested that it be closed a few weeks ago.

I just didn't have the money in it today for it to go out. And now I'm going to be charged for the missed payment. This is now probably going to effect my credit rating too. I've a feeling she cancelled a direct debit for my gym rather than the saving system account.

Hi Starystark,

Thanks for contacting us on Boards.

We're sorry to hear that this wasn't cancelled. Can you clarify what type of Savings account you have as there may be a notice period for the closure? Did you request the account to be closed through 365 Online through the Withdraw Funds button and then select to close the account?

Thanks,
Sarah

Starkystark

Bank of Ireland: Sarah wrote: »

Hi Starystark,

Thanks for contacting us on Boards.

We're sorry to hear that this wasn't cancelled. Can you clarify what type of Savings account you have as there may be a notice period for the closure? Did you request the account to be closed through 365 Online through the Withdraw Funds button and then select to close the account?

Thanks,
Sarah

Hi Sarah

It was a GOAL saver account. And I went in to the bank to close it and all she said she could do was cancel the direct debit for it as there was no one around to do it officially for some reason.

Bank of Ireland: Sarah

Starkystark wrote: »

Bank of Ireland: Sarah wrote: »

Hi Starystark,

Thanks for contacting us on Boards.

We're sorry to hear that this wasn't cancelled. Can you clarify what type of Savings account you have as there may be a notice period for the closure? Did you request the account to be closed through 365 Online through the Withdraw Funds button and then select to close the account?

Thanks,
Sarah

Hi Sarah

It was a GOAL saver account. And I went in to the bank to close it and all she said she could do was cancel the direct debit for it as there was no one around to do it officially for some reason.

Thanks Starkystark,

If you can please send us a Private Message with the branch you requested the closure in and we can ask them to double check this for you and to contact you. Please include your name, branch and contact number in your private message. You can send a private message by clicking on my signature below this post.

Thanks,
Sarah

Starkystark

Bank of Ireland: Sarah wrote: »

Thanks Starkystark,

If you can please send us a Private Message with the branch you requested the closure in and we can ask them to double check this for you and to contact you. Please include your name, branch and contact number in your private message. You can send a private message by clicking on my signature below this post.

Thanks,
Sarah

Hi Sarah

It's not allowing me to private message you.

Bank of Ireland: Kareana

Hi Starkystark,

Thanks for contacting us.

Sorry to hear you are having difficulty with sending us a private message.

Please click on the link below my signature to send us a PM and we can follow up on your query. 

Thanks

Kareana