HKC SW1070 Dev comFlt

jazzermurphy

HI I keep getting a Dev ComFlt on OC71 OPC71.


I have an extendable output card located next to the panel. This fault might happen a couple of times a week for a while. I might not get one for weeks then it will happen a few times again. This cycle has been ongoing for a few months now

Can anyone help with why it might be happening? Any help would be greatly appreciated!!

It doesn't seem to be a cabling issue. The version of the panel is v3.1.1

KoolKid

What other equipment have you connected?
Have you point ID devices or a GSM unit?
When the error displays what clears it?

jazzermurphy

KoolKid wrote: »

What other equipment have you connected?
Have you point ID devices or a GSM unit?
When the error displays what clears it?

I have a gsm unit on it as well, two rf devices and a keypad along with the normal contacts.

I have to type the code and clear the alarm.

KoolKid

Have you checked all the connections between the panel & the GSM & the panel & the expander?
After that I would be disconnecting one to try isolate it down to one device.
Also check the aux voltage into the panel & devices. I have found HKC comms can be very unforgiving of voltage drops.

jazzermurphy

KoolKid wrote: »

Have you checked all the connections between the panel & the GSM & the panel & the expander?
After that I would be disconnecting one to try isolate it down to one device.
Also check the aux voltage into the panel & devices. I have found HKC comms can be very unforgiving of voltage drops.

I'll check them tonight. But they are right beside each other maybe less than a metre of cable. And the GSM is in the panel. But I'll check anyways.

Thanks for the help

jazzermurphy

KoolKid wrote: »

Have you checked all the connections between the panel & the GSM & the panel & the expander?
After that I would be disconnecting one to try isolate it down to one device.
Also check the aux voltage into the panel & devices. I have found HKC comms can be very unforgiving of voltage drops.

Checked the device wiring, seems fine. The voltage is 14vdc betwen the output card + and -

altor

jazzermurphy wrote: »

I'll check them tonight. But they are right beside each other maybe less than a metre of cable. And the GSM is in the panel. But I'll check anyways.

Thanks for the help

From your explanation its the output card stopping communication with the panel.

Can you check connections to rule this out a loose cable.
Id down power and reconnect also.

jazzermurphy

altor wrote: »

From your explanation its the output card stopping communication with the panel.

Can you check connections to rule this out a loose cable.
Id down power and reconnect also.

Ok so i checked the connections. Seems fine I powered down the panel (mains and battery) and back up now.

Does Id down power and reconnect mean something different

altor

jazzermurphy wrote: »

Ok so i checked the connections. Seems fine I powered down the panel (mains and battery) and back up now.

Does Id down power and reconnect mean something different

I`d, sorry

altor

jazzermurphy wrote: »

Ok so i checked the connections. Seems fine I powered down the panel (mains and battery) and back up now.

Is it showing any faults after doing same?

jazzermurphy

altor wrote: »

I`d, sorry

I have powered down the panel before and did not have a communication fault for a while.

Would relays in proximity to the output card cause issues?

jazzermurphy

altor wrote: »

Is it showing any faults after doing same?

No not showing any faults. But it doesn't always show a fault.

It had three faults in the last 24 hours but it hasn't faulted for a while before that

altor

jazzermurphy wrote: »

I have powered down the panel before and did not have a communication fault for a while.

Would relays in proximity to the output card cause issues?

I've a good few fitted with no known issues.
All the output card is doing is switching the 12V supply on the card to the relay.
Can you post a picture of the way its connected?
If you have had this fault before Id advise having it looked at.
Could be the card or panel but by the sounds of it the card.

jazzermurphy

altor wrote: »

I've a good few fitted with no known issues.
All the output card is doing is switching the 12V supply on the card to the relay.
Can you post a picture of the way its connected?
If you have had this fault before Id advise having it looked at.
Could be the card or panel but by the sounds of it the card.

Would be a matter of replacing the output card?

jazzermurphy

jazzermurphy wrote: »

Would be a matter of replacing the output card?

It's zone 7 by the way

altor

jazzermurphy wrote: »

It's zone 7 by the way

Can you post a better picture of the outputs?

jazzermurphy

altor wrote: »

Can you post a better picture of the outputs?

This ok?

altor

jazzermurphy wrote: »

This ok?

Any picture of the relays your tripping?

Evolution1

Are you switching mains 230v AC through those relays on the board? What are they controlling ?

jazzermurphy

Evolution1 wrote: »

Are you switching mains 230v AC through those relays on the board? What are they controlling ?

No there are switching 12v ac. The 12v ac then switched a 12v relay switching mains. (Lights mainly).

The 12 ac is from a bell Traffo in the same enclosure.

altor

jazzermurphy wrote: »

No there are switching 12v ac. The 12v ac then switched a 12v relay switching mains. (Lights mainly).

The 12 ac is from a bell Traffo in the same enclosure.

I've taking the space at the top of the 10/70 and installed mine in that, then ran switching wires to the relay for the 12V supply. Mains and data close together can get upset at times. Not saying that is your issue but everything looks good in your photos.

jazzermurphy

altor wrote: »

I've taking the space at the top of the 10/70 and installed mine in that, then ran switching wires to the relay for the 12V supply. Mains and data close together can get upset at times. Not saying that is your issue but everything looks good in your photos.

Yeah I didn't think it was data mains issue. The dev comflt is only ever op70 opc71 which is the output card.

But maybe I'll re wire it at the weekend and see if that stops the coms fault

altor

jazzermurphy wrote: »

Yeah I didn't think it was data mains issue. The dev comflt is only ever op70 opc71 which is the output card.

But maybe I'll re wire it at the weekend and see if that stops the coms fault

Its the data coms fault on the output card it is telling you.
Id do that also, just to get the data core away from the mains.

jazzermurphy

altor wrote: »

Its the data coms fault on the output card it is telling you.
Id do that also, just to get the data core away from the mains.

Do you think that after re wire and the fault still presents it is likely a faulty card? And if it is a faulty card do you know how long is the warranty on them?

altor

jazzermurphy wrote: »

Do you think that after re wire and the fault still presents it is likely a faulty card? And if it is a faulty card do you know how long is the warranty on them?

Id say so. I haven't come across any of them faulty but if its new enough Id return it to get a replacement.

jazzermurphy

altor wrote: »

Id say so. I haven't come across any of them faulty but if its new enough Id return it to get a replacement.

Thanks for your help tonight. Really appreciate it

altor

jazzermurphy wrote: »

Thanks for your help tonight. Really appreciate it

Always happy to help

stuartkee

jazzermurphy wrote: »

Thanks for your help tonight. Really appreciate it

When the panel is closed. Is the output card cable near the GSM anttena??? I seen it when the point ID cable was close to the GSM . When the GSM is active it couples into the I'D cable. Try try the cable away from the GSM if it's close.

altor

stuartkee wrote: »

When the panel is closed. Is the output card cable near the GSM anttena??? I seen it when the point ID cable was close to the GSM . When the GSM is active it couples into the I'D cable. Try try the cable away from the GSM if it's close.

From the pictures it looks like it was in the board with the relays

jazzermurphy

stuartkee wrote: »

When the panel is closed. Is the output card cable near the GSM anttena??? I seen it when the point ID cable was close to the GSM . When the GSM is active it couples into the I'D cable. Try try the cable away from the GSM if it's close.

I'm not sure but it could be. I'll check it tomorrow evening and move it. Thanks

Evolution1

no I wouldn't say it's a faulty card. If you do return it they will diagnose the fault to see if it was installed incorrectly.

Have you the app ? An update might solve your problem

jazzermurphy

Evolution1 wrote: »

no I wouldn't say it's a faulty card. If you do return it they will diagnose the fault to see if it was installed incorrectly.

Have you the app ? An update might solve your problem

Yeah I have the app. What is the latest version of the update.

Was speaking with hkc earlier They seem to think that it is the GSM interference with the output card

KoolKid

jazzermurphy wrote: »

Was speaking with hkc earlier They seem to think that it is the GSM interference with the output card

I'd follow their advice first.They are very helpful to the end user.
Remove that from the system & try for a while I'd say.

jazzermurphy

KoolKid wrote: »

I'd follow their advice first.They are very helpful to the end user.
Remove that from the system & try for a while I'd say.

They are very helpful and know their stuff( only sometimes hard to get through to them if you don't have spa number).

I'll get the cable away from gsm tonight hopefully that works.

jazzermurphy

jazzermurphy wrote: »

They are very helpful and know their stuff( only sometimes hard to get through to them if you don't have spa number).

I'll get the cable away from gsm tonight hopefully that works.

*Psa number

Evolution1

How quick can you access the app ? It could be the gsm interfering with the cable if it's on top of the gsm as the gsm will boost power to try and get a signal if it has poor reception

KoolKid

OP
I meant to ask did you get to check the AUX voltage on the panel, GSM & Expander?

jazzermurphy

KoolKid wrote: »

OP
I meant to ask did you get to check the AUX voltage on the panel, GSM & Expander?

Yeah I did I had 13v at both

KoolKid

Thats good. Nothing drawing power down so.
A process of elimination I'd say.

Evolution1

!! Do not remove your gsm off the system as you'll have no form of alerts !!

Re route the cable for the output card away from the gsm.

KoolKid

Evolution1 wrote: »

!! Do not remove your gsm off the system as you'll have no form of alerts !!

Re route the cable for the output card away from the gsm.

I'd agree. Leave the GSM till last.

jazzermurphy

Evolution1 wrote: »

!! Do not remove your gsm off the system as you'll have no form of alerts !!

Re route the cable for the output card away from the gsm.

That's what I was going to do. The I'd for the tips and help

kub

jazzermurphy wrote: »

Yeah I have the app. What is the latest version of the update.

Was speaking with hkc earlier They seem to think that it is the GSM interference with the output card

Sorry OP, are you saying that tech support in HKC helped you as an end user, did they query who you were at all?

jazzermurphy

kub wrote: »

Sorry OP, are you saying that tech support in HKC helped you as an end user, did they query who you were at all?

Yeah they did and have done in the past.

Yeah they did. I explained that I used to work for a PSA holder before and that I had a query on the output card in my own home

kub

jazzermurphy wrote: »

Yeah they did and have done in the past.

Yeah they did. I explained that I used to work for a PSA holder before and that I had a query on the output card in my own home

That is fair enough, thank you.

jazzermurphy

kub wrote: »

That is fair enough, thank you.

Yeah they had no intention talking to me until I mentioned that and they checked him up on the system.

jazzermurphy

Just an update.

So I re routed the cables away from the antenna.

The fault was back the next morning.

The next thing the HKC tech said was that if I had used two cores (doubled up on the cores) to change it to one.

So since I've done that I haven't had a fault on the system.

Thanks everyone for their help and hopefully no more faults

KoolKid

Hopefully that's you sorted.
Thanks for the update.