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Online FTTH order

  • 13-06-2017 9:25am
    #1
    Chieftain
    Registered Users, Registered Users 2 Posts: 322 ✭✭


    Hi, I used the online chat yesterday to enquire about FTTH.   The person was very helpful and gave me a price for a package with 1000mb broadband, 15gb eir mobile package etc.  The price was 75 per month for 6 months, then 80 per month for 6 months and 125 after that.   This sounded like a decent deal to me. 

    I went onto the online chat then in the evening to order the package. I was told that price was incorrect and it was actually 10euro dearer per month. I queried this and was then told that I have the package at the original price quoted.   I went through all the details and then at the very end was told the price in fact was wrong and it would be the 10 euro dearer.  I found this astonishing and there was no way I was paying more than I had been quoted. 

    I decided to go for the cheapr package with the eir mobile 1GB. I was given a list of the free phones, chose one, and was told that one was out of stock.  I picked another one.  Went through more details and then was told the phone was actually 29 euro. I know its not much money but again I was quoted one price and then told another.

    I feel that the original price I was offered should have been honoured and I found the whole process very frustrating.  


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Chieftain,

    Thanks for getting in touch with us today.

    I am really sorry to hear this, Can you please PM me your account details and I will be more than happy to have a further look into this for you?

    Thanks,
    Anna.


  • #3
    Chieftain
    Registered Users, Registered Users 2 Posts: 322 ✭✭Chieftain


    eir: Anna wrote: »
    Hi Chieftain, 

    Thanks for getting in touch with us today. 

    I am really sorry to hear this, Can you please PM me your account details and I will be more than happy to have a  further look into this for you?

    Thanks, 
    Leanne.
    PM sent, thanks


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    No problem.

    I'm working through my PM's now and I will reply back shortly.

    Thanks,
    Anna.


  • #5
    fbradyirl
    Registered Users, Registered Users 2 Posts: 1,171 ✭✭✭fbradyirl


    @anna I have PM'd you also.


  • #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi fbradyirl,

    I have responded to your PM:)

    Thanks,
    Anna.


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  • #7
    fbradyirl
    Registered Users, Registered Users 2 Posts: 1,171 ✭✭✭fbradyirl


    Thanks Anna. It has been now 5 days since I did the online order but I haven't had any confirmation email or installation date. Can you check that for me?


  • #8
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Hi fbradyirl,

    Sorry to hear you still haven't received an order confirmation email. Can you PM me your full name, home address and email address please? I'll look into this for you.

    Thanks,
    Adam


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