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Eir Customer Care Email (non) responses

  • 09-06-2017 10:19am
    #1
    Maliboo Stacey
    Registered Users, Registered Users 2 Posts: 24 ✭


    You have an 'Email Us' option on your website which states "Please note our average response time is up to two working days".

    I sent two emails in May, with no response to either email.  There's also an option to request a copy of the email sent, which I ticked. No copy sent to me on either occasion.

    Why is this?


Comments

  • #2
    finbarrk
    Registered Users, Registered Users 2 Posts: 5,494 ✭✭✭finbarrk


    That's no surprise with Eirs customer service. Your best bet is to PM the folk on here.


  • #3
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Maliboo Stacey,


    Thanks for getting in touch.


    I do apologise you have not received a reply.


    Can you please PM me your exact query, account number and full name and I will follow this up for you?


    Thanks,
    Anna


  • #4
    Maliboo Stacey
    Registered Users, Registered Users 2 Posts: 24 ✭Maliboo Stacey


    Thank you Anna, I certainly will PM you my query. 

    But you might also answer my question as to why Eir have an email contact point on their website which apparently isn't monitored or responded to.


  • #5
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi, Maliboo Stacey.

    Unfortunately, I would be unable to advise of this however, I can ensure you I will pass your feedback onto the relevant department.

    I have also responded to your PM.

    Thanks, 
    Anna.


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