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Eir Cash Back Team

  • 06-06-2017 1:43pm
    #1
    Higgsy
    Registered Users, Registered Users 2 Posts: 139 ✭✭


    Hi,

    I completed and posted the eir cashback claim form over a month ago and I have not received the cashback nor heard anything from the eir since.

    Would it be possible for someone from eir to confirm how long eir expect these cashback to take, surely less than one month?

    I would also like to confirm that the returned completed claim form has been received.

    Thanks


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Higgsy,


    I'm very sorry to hear that you have yet to receive this.


    Can you please PM me your full name, account number and email address and I will follow this up for you?


    Thanks,
    Anna


  • #3
    gerryk
    Registered Users, Registered Users 2 Posts: 1,726 ✭✭✭gerryk


    eir: Anna wrote: »
    Hi Higgsy,


    I'm very sorry to hear that you have yet to receive this.


    Can you please PM me your full name, account number and email address and I will follow this up for you?


    Thanks,
    Anna
    Likewise, I sent in my form over a month and have heard nothing.
    I notice the T&Cs are worded in such a way that if we don't receive our cashback that there is no recourse.


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi gerryk,

    I'm sorry to hear this.

    Can you please PM me your details and I will follow this up for you also?


    Thanks,
    Anna


  • #5
    Higgsy
    Registered Users, Registered Users 2 Posts: 139 ✭✭Higgsy


    ]
    Hi eir:Anna,

    Unfortunately I have had no response to the above question after I sent my details through. Are you able to provide an update please?


  • #6
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Higgsy, 

    I have just responded back to your PM with an update.

    Thanks, 
    Anna.


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  • #7
    gerryk
    Registered Users, Registered Users 2 Posts: 1,726 ✭✭✭gerryk


    Hi Anna..
    Got my cash-back yesterday.
    Thanks
    Gerry


  • #8
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    No problem, Gerry.

    I'm delighted to hear this :D

    Please feel free to get back in touch if you have any further queries.

    Thanks, 
    Anna.


  • #9
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,013 ✭✭✭Peppa Cig


    Also having an issue getting €100 cash back due from Eir.

    Have made several calls to eir. Latest was a referral from eir to a third party "sweetie"? They did not have my details from eir ?

    My contract is with eir so hopefully it can be sorted here by eir rep.

    I have not received an email with application form for cashback. Joined eir in May

    Thanks


  • #10
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Peppa Cig,


    Thanks for getting back in touch and I'm sorry to hear this.


    Can you please PM me your account number, full name and email address and I will follow this up for you?


    Thanks,
    Anna


  • #11
    Higgsy
    Registered Users, Registered Users 2 Posts: 139 ✭✭Higgsy


    eir: Anna wrote: »
    Hi Peppa Cig,


    Thanks for getting back in touch and I'm sorry to hear this.


    Can you please PM me your account number, full name and email address and I will follow this up for you?


    Thanks,
    Anna
    Hi Anna,

    13.06.2017 16:01.  




    I still have not received it. Like Peppa, it is not important to me what the 3rd party does, this is something that EIR promised me when signing up to a contract and I would like to see it honoured.

    I have already sent you my details.

    Thanks
    Gavin


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  • #12
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    No problem at all Gavin :)

    Thanks,
    Anna


  • #13
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,013 ✭✭✭Peppa Cig


    eir: Anna wrote: »
    Hi Peppa Cig,


    Thanks for getting back in touch and I'm sorry to hear this.

    Can you please PM me your account number, full name and email address and I will follow this up for you?


    Thanks,
    Anna

    Thanks for reply, PM sent as requested.


  • #14
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Thanks for that.

    I will follow this up for you now.

    Thanks,
    Anna


  • #15
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,013 ✭✭✭Peppa Cig


    eir: Anna wrote: »
    Thanks for that.

    I will follow this up for you now.

    Thanks,
    Anna

    Hi, any update on this?

    Goes to show the difficultly an ordinary Joe like me has resolving these issues when it's clearly not straight forward for eir on boards.


  • #16
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I am just waiting on an update and I can assure you we are still looking into this for you.

    I do apologise for the delay.

    Thanks,
    Anna


  • #17
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,013 ✭✭✭Peppa Cig


    eir: Anna wrote: »
    I am just waiting on an update and I can assure you we are still looking into this for you.

    I do apologise for the delay.

    Thanks,
    Anna

    Hi, any update on this?


  • #18
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Peppa Cig wrote: »
    eir: Anna wrote: »
    I am just waiting on an update and I can assure you we are still looking into this for you.

    I do apologise for the delay.

    Thanks,
    Anna

    Hi, any update on this?
    Hi Peppa Cig, 

    I'm afraid we have no update as of yet. 

    I've sent this on again to query this, as soon as I hear back I'll come back to you.

    Apologies for the delays incurred. 

    Thanks 

    Anna 


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