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Problems with Fibre Installation

  • 31-05-2017 1:14pm
    #1
    Dannysaltdean
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi there,

    I have recently ordered fibre broadband from a door-to-door salesman who offered it to my house, about 4 kilometres outside of Tralee. Two people from KN solutions (the company that doe the installations) have been unable to complete this due to two factors - 

    1) They are unable to locate where the telephone line enters the house.

    2) The pipe from the box to the house is blocked at some point. (On a private road).

    I just really need to know what to do next. 
    Would it be possible to dig a trench and pipe to the box myself? What happens when I get to the house as I have no line to pull through?
    Do I need to find where the telephone enters and why? (The fibre line will be separate, and I don't use a landline).
    Would it be easier to order a new line from Eir and work from there?

    Thanks in advance, I hope you understand my problem.

    Dan


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi Dannysaltdean,


    Thanks for getting in touch.


    Usually, if the technician has been out they would report the issue stopping the installation back to eir and a survey would then be carried out to see the exact work needed in order to complete the installation and you will be given a forecast date as to when this will be completed.


    I would recommend waiting until you have been contacted by ourselves before carrying out any work yourself as this may need approval by other parties.


    Thanks,
    Anna


  • #3
    Dannysaltdean
    Registered Users, Registered Users 2 Posts: 2 ✭Dannysaltdean


    Hi Anna, 

    Thank you for getting in touch so promptly! I would love a technician from Eir to come, as all that has happened is the installation date has been pushed back a couple of times. Could I request a technician to come?


  • #4
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    I'm afraid we would be unable to arrange this and you should be contacted by our Open eir team in regards to a forecast date.

    Thanks,
    Anna


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