Query with regard to manufacturer's warranty

isnottheword

Just two questions ref. manufacturers warranties;


1. If I report an issue within warranty time/mileage, dealership says that the warranty repair must be done within the warranty time/mileage limit. I would have thought that it would be reasonable that the clock stops once the issue has been reported and the issue has been accepted under warranty? The dealership says that the warranty repair must be done within the time/mileage limits. I've no reason to doubt them whatsoever - so far they've been excellent in their approach (and I'd imagine manufacturer has to cough up for the repair). Just thought it was weird. Should the clock not stop upon reporting an issue - assuming the issue is accepted as a warranty repair?

2. If there's a subsequent issue related to the warranty repair AFTER repair has been carried out (and after warranty has expired), do I have any right to recourse back to the manufacturer? i.e. warranty repair has been carried out- the issue remains (and I mention this knowing that some folk have reported that this very same repair didn't solve the problem).

colm_mcm

Usually once you report the fault while the car is in warranty, it's up to them to fix it either way.

biko

What colm said.
You are not responsible for when the dealer will actually fix the car, that sin't really in your control
You only report it to them and they decide when to fix it (depending on severity I suppose).
A repair may have its own warranty or be part of the general warranty, this is a case by case depending on actual issue I think

isnottheword

Rear axle has to be replaced. Symptoms were uneven (and unnatural - not distributed in a way that would indicate over inflation or under inflation) wear on tyres (and therefore, tyres wearing much, much faster than their normal lifespan).

I'd like to have cover going forward in case this 'fix' doesn't address the problem.

colm_mcm

I think work would be guaranteed for a year either way?

Toyotafanboi

What kind of Hyundai is this?

colm_mcm

Hyundai?

Toyotafanboi

colm_mcm wrote: »

Hyundai?

Just a guess :pac:

isnottheword

Nissan.

Toyotafanboi

Commercial vehicle?

Sorry, just curious.

To answer your question, generally once the issue is flagged within the warranty period, it can be assessed/ repaired at the manufacturers expense outside the warranty deadline. Depending on the manufacturer, some offer 12 months warranty on their repairs, some offer 24.

isnottheword

Toyotafanboi wrote: »

Commercial vehicle?
Sorry, just curious.

It's a Leaf (could ask in the EV section but thought I'd get a wider audience on the in's in outs of warranties here).

Toyotafanboi wrote: »

To answer your question, generally once the issue is flagged within the warranty period, it can be assessed/ repaired at the manufacturers expense outside the warranty deadline. Depending on the manufacturer, some offer 12 months warranty on their repairs, some offer 24.

That sounds logical - but good to get the confirmation (what may sometimes sound logical might be ruled out by the small print somewhere).

Do I have a case for replacement tyres? Dealer said Nissan wouldn't entertain it (but I know of a case of a guy getting vouchers).

Toyotafanboi

Have you ruled out an alignment issue? This is the first stick the manufacturer will beat you with. 2x new tyres and an alignment at the dealers at your expense and come back to them in 1000kms.

Or has the axle already been confirmed as the causal part? Then you'd be in a good footing to look for tyres or a contribution as collateral.

isnottheword

Toyotafanboi wrote: »

Have you ruled out an alignment issue? This is the first stick the manufacturer will beat you with. 2x new tyres and an alignment at the dealers at your expense and come back to them in 1000kms.

Or has the axle already been confirmed as the causal part? Then you'd be in a good footing to look for tyres or a contribution as collateral.

Theyve already conceded to replace the back axle/beam. It's a known problem amongst the EV community but not one that's officially been acknowledged by Nissan (UK or IRL).

JohnBoy26

Toyotafanboi wrote: »

Have you ruled out an alignment issue? This is the first stick the manufacturer will beat you with. 2x new tyres and an alignment at the dealers at your expense and come back to them in 1000kms.

Or has the axle already been confirmed as the causal part? Then you'd be in a good footing to look for tyres or a contribution as collateral.

There is no alignment adjustment on a twist beam suspension.

seagull

If it's a manufacturing issue that's causing excessive wear on the tyres, I'd expect a new set of tyres from them as well. It doesn't mean you'll get them, but you should be pushing. How many tyres have you gone through?

isnottheword

seagull wrote: »

If it's a manufacturing issue that's causing excessive wear on the tyres, I'd expect a new set of tyres from them as well. It doesn't mean you'll get them, but you should be pushing. How many tyres have you gone through?

I'll come back on the tyres later. Will get the beam in first. I bought second hand - so can't quantify specifically - but the uneven and unnatural wear puts them at issue - at least, that's my laymans rationale on it. I'll come back and let you know.