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Samsung Mobile Warranty Claiming process

  • 03-05-2017 10:52pm
    #1
    dr.jhasan
    Registered Users, Registered Users 2 Posts: 6 ✭


    Hi. While claiming warranty for samsung mobile in the samsung customer care do we need to produce the original proof of purchase (i.e sales receipt) ? In my case i bought an used mobile and only have a warranty card which was inside the box. Don't have any proof of purchase which shows the buying date of the first consumer/owner of the phone.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Under Irish/EU consumer protection law you can be asked to provide proof of purchase when dealing with the retailer.

    As you dont have that you're purely working on Samsungs good will. If they wont play ball with that you're pretty much out of luck.


  • #3
    dr.jhasan
    Registered Users, Registered Users 2 Posts: 6 ✭dr.jhasan


    Thank you for your reply :)


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