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Expensive cancellation

  • 01-05-2017 10:52am
    #1
    liamda
    Registered Users, Registered Users 2 Posts: 18 ✭


    I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,565 ✭✭✭✭Richersounds.ie: Kenny


    liamda wrote: »
    I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 
    Hi Liamda.

    Sorry to hear that :(

    Was this done via our website or over the phone?

    What TV was it that you had ordered and I can have a look at the transaction for you.


  • #3
    liamda
    Registered Users, Registered Users 2 Posts: 18 ✭liamda


    Richersounds.ie: Kenny wrote: »
    liamda wrote: »
    I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 
    Hi Liamda.

    Sorry to hear that :(

    Was this done via our website or over the phone?

    What TV was it that you had ordered and I can have a look at the transaction for you.
    Samsung UE55KU6400  order no 107998 ordered on website.


  • #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,565 ✭✭✭✭Richersounds.ie: Kenny


    liamda wrote: »
    Richersounds.ie: Kenny wrote: »
    liamda wrote: »
    I ordered on 27th March a Samsung tv online and paid in sterling to be delivered to Dublin . The following morning 28th March I received a call from your rep. to say he had cancelled the order as he had none in stock and advised to re-order the next day when more stock was due. My visa statement arrived last week which showed the refund was short by €35.11 due to exchange rates.  An expensive cancellation. 
    Hi Liamda.

    Sorry to hear that :(

    Was this done via our website or over the phone?

    What TV was it that you had ordered and I can have a look at the transaction for you.
    Samsung UE55KU6400  order no 107998 ordered on website.
    Hi Limada,

    Sorry for the delay getting back to you, it's been a very busy day in store. I will look into this and revert back to you asap.

    Kind regards

    David


  • #5
    Richersounds.ie: John
    Company Representative Posts: 9,508 ✭✭✭Richersounds.ie: John


    Limada,

    I'll sent you a PM in 5 ;)

    ATVB,

    John Mc 

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • #6
    liamda
    Registered Users, Registered Users 2 Posts: 18 ✭liamda


    Richersounds.ie: John wrote: »
    Limada,

    I'll sent you a PM in 5 ;)

    ATVB,

    John Mc 
    Thank you John and all your team, please be assured I will give you first call for my next purchase.
    Regards, Liam


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  • #7
    Richersounds.ie: John
    Company Representative Posts: 9,508 ✭✭✭Richersounds.ie: John


    No problem Liam - fair's fair and we had to sort you out on that one as it was our error that led to the cancellation - the damn banks are the only ones to profit ( as usual :mad:)

    Thanks for taking the time to post and give me a shout directly whenever you are in the market again and we will do our very best to assist,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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