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Callback Request/Complaint

  • 20-04-2017 4:04pm
    #1
    Sean888
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi,

    I would like to request an urgent call back from your payment investigations team on +86 13510127307

    I, through my bank manager have been trying to resolve an incoming USD payment issue since 10th April and your payment investigations team have gone days without providing any useful information to either my branch manager or myself.

    Also, I would leike to know what e-mail address I can use to send a formal complaint to BOI before I contact the Ombudsman. I have tried the [font=arial, sans-serif]careline boimail e-mail address but the e-mail failed.[/font]


    [font=arial, sans-serif]Regards,[/font]


    [font=arial, sans-serif]Sean Morris[/font]


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Sean888 wrote: »
    Hi,

    I would like to request an urgent call back from your payment investigations team on +86 13510127307

    I, through my bank manager have been trying to resolve an incoming USD payment issue since 10th April and your payment investigations team have gone days without providing any useful information to either my branch manager or myself.

    Also, I would leike to know what e-mail address I can use to send a formal complaint to BOI before I contact the Ombudsman. I have tried the [font=arial, sans-serif]careline boimail e-mail address but the e-mail failed.[/font]


    [font=arial, sans-serif]Regards,[/font]


    [font=arial, sans-serif]Sean Morris[/font]
    Hi Sean,

    Thanks for your post. 

    I'm sorry to hear you've had difficulty resolving this. Can you please let me know, is the payment coming into a Bank of Ireland account you hold with us and if so has the sending bank put a trace on the transfer? 

    To view our complaints process please see here. Complaints can be raised in person, by dropping into your nearest branch, by phone on 0818365365/0035314044000 or in writing to:

    Bank of Ireland Customer Service
    4th Floor, Block C,
    
Baggot Plaza,
    
27-33 Upper Baggot Street,

    Dublin
    4
D04 VX58

    Thanks
    Tara


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