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Not receiving payee activation PINs

  • 17-04-2017 10:17am
    #1
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭


    I'n trying since Friday to setup a payee online, but I'm not receiving the activation PIN. My mobile number is correct.

    I've contacted you by phone on at least 4 separate occasions and have tried everything suggested, including removing and re-adding the payee and entering a random PIN incorrectly 3 times in order to resend the PIN.

    Can you get this sorted please? Or will I have to resort to getting the PIN posted to me?


Comments

  • #2
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,741 ✭✭✭✭Ally Dick


    Spudman_20000 wrote: »
    I'n trying since Friday to setup a payee online, but I'm not receiving the activation PIN. My mobile number is correct.

    I've contacted you by phone on at least 4 separate occasions and have tried everything suggested, including removing and re-adding the payee and entering a random PIN incorrectly 3 times in order to resend the PIN.

    Can you get this sorted please? Or will I have to resort to getting the PIN posted to me?
    Might be your phone network. Virgin Media is one network with this problem, when it comes to certain service numbers.
    See thread here http://www.boards.ie/ttfthread/2057519923


  • #3
    Spudman_20000
    Registered Users, Registered Users 2 Posts: 1,212 ✭✭✭Spudman_20000


    I'm with Vodafone. If it is an issue with my provider, it must have only started recently, as I'd received txt's fine from BoI until recently. I'm also no longer getting texts in relation to deposits since last week.


  • #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Spudman_20000 wrote: »
    I'n trying since Friday to setup a payee online, but I'm not receiving the activation PIN. My mobile number is correct.

    I've contacted you by phone on at least 4 separate occasions and have tried everything suggested, including removing and re-adding the payee and entering a random PIN incorrectly 3 times in order to resend the PIN.

    Can you get this sorted please? Or will I have to resort to getting the PIN posted to me?
    Hi Spudman_2000, 

    Thanks for contacting us on Boards. 

    We're sorry to hear that you have had trouble receiving this security code to your mobile. We would advise you to try deleting and re-adding this payee on 365 Online. You should then receive the code to your mobile once again. If this doesn't work in this instance and as you have mentioned you tried the other trouble shooting methods advised to you, please contact your mobile provider to ensure they have not blocked these types of messages being sent.

    Please let us know if we can help with any other query. 

    Thanks,
    Sarah


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