Residential property meter on Business

AmyTadhg

Hello,

My family are literally sick dealing with you guys since October 2016.

I have called, emailed & get no where. How difficult is it to remove a residential property meter from commercial/business classification!!!!!!!!

If one of you would like to take the time & actually resolve the matter I have a reference number from a painful call with customer service in Jan!

I do not want to have my eldery parents constantly worrying about what water costs will be if anything happens mains or pipes, all because ye are pretty much ignoring our request after your error of classifying the property as business instead of residential.

Irish Water: Alex

Hi AmyTadhg,

Thanks for your message and we're sorry to hear you have been experiencing this.

Please send us the following details via PM and we can look into this straight away for you:

- Name;
- Address of the property;
- Contact Number;
- Any reference numbers you have been provided; and
- Confirmation as to who the account holder is.

Kind regards,
Alex

AmyTadhg

Irish Water: Alex wrote: »

Hi AmyTadhg,

Thanks for your message and we're sorry to hear you have been experiencing this.

Please send us the following details via PM and we can look into this straight away for you:

- Name;
- Address of the property;
- Contact Number;
- Any reference numbers you have been provided; and
- Confirmation as to who the account holder is.

Kind regards,
Alex

Thank you Alex, info pm'd

Irish Water: Alex

Hi AmyTadhg,

Thanks for the update.

We have received your PM and a member of our team will respond to you shortly.

Thanks,
Alex

AmyTadhg

Thanks Alex, there is billing/charges issues with the meter in question as well. But I would rather speak about that when it is finally classified as residential. At the moment my parents are afraid to even turn on taps etc incase they go over the commerial limit, which is outrageous that they should have to live like that in their house.

Irish Water: Alex

Hi AmyTadhg,

You're very welcome.

A member of our team has responded to you via PM and please reassure your parents, on our behalf, that this is being looked into for them as soon as possible.

Kind regards,
Alex

AmyTadhg

Thanks for the help Alex, I'll wait with crossed fingers to see if it gets resolved.

If I don't hear within a few weeks tho I will be back asking you for an update

Thank you for your time.

Irish Water: Alex

Hi AmyTadhg,

You're welcome

We will keep an eye on your query for you and provide you with any updates given to us from the relevant department. I hope you have a great weekend.

Thanks,
Alex

AmyTadhg

Oh that would be fantastic & really appreciated by all of us.

And you have a great weekend too

AmyTadhg

Hi Guys,

we'll be getting to 2wks on Friday since another new case was opened..... what are the chances of an update by then?? I know I said I'd give it a few weeks, but my mother is starting to nag me again about this. So in turn it becomes yer problem, I've done my bit for now :D

Irish Water: Aaron P

Hi AmyTadhg,

Thanks for getting in touch.

A member of the team will follow up on this for you and update you via private message.

Kindest regards,
Aaron

eezipc

I'd like to add that I have just started getting bills from Irish Water stating that I am being billed as a business.
Is this Irish Waters way of getting people to start paying up?
By the way, I've never owned a business or a farm so this seems very dodgy.

AmyTadhg

I would like to add if eezipc does not get a response got luck to him/her. My parents got a questionaire in last week regarding the property.. to which I have already answered the questions 20 times & told ye send a rep out if ye don't believe me.

I am utterly sick of this!!!!!! I know about 10 people changed from my previous company to yours so I know just where to stand to kick up a fuss!!! Take my parents home off business/commercial classification & it's 3rd world limit immediately!!!!

I am sick of this since Oct 16, do it now or every social media source will know how Irish Water have made the lives of a full time carer to her permently disabled husband hell after already being refused so many entitalments by the HSE, to have a poxy limited water supply before charge enforced by Irish Water

AmyTadhg

Hello,

Could I please get an answer from someone as my PM went unanswered before & we are point blank being ignored by Irish Water.

I would like to inform you that escalation has failed.

Why is this taking over 10 months to remove a residential property from business/commercial classification?

She received a from regarding the property & meter in May & posted this back to the Irish Water office on May 29th & we have heard nothing from anyone ever since only to be greeted with the bill in June & see the house is still on it classed as a commerical property & therefore still with a limit on the water supply before charge.

This is really getting beyond an absolute joke & becoming extrememly infuriating.

Can someone please fix this once & for all, all information has been provided numerous times, hours spend dealing with Irish Water & nothing ever changes. They are a married couple, who are in their 60's, him disabled, her his full time carer & they do not need this additional stress.

Irish Water: Siobhan

Hi AmyTadhg,

We're sorry to hear that this matter has not yet been resolved.

We have requested an update from the Billing Department and a member of our team will contact you via PM as soon as we receive an update.

Kind Regards,
Siobhan