S7 Edge Latest BTU Nougat Update OTA, now my Secure Startup PINN won't work!

AngelaRI

I just got an OTA update for Nougat (BTU) on my S7 edge.
68MB, small update, so I let it install

I've had Secure Startup enabled on my device all along, never had an issue, but after this latest update had finished installing, device rebooted, asking for my device pin as usual, but it will not accept my PIN! I've been very very very careful in entering the 4 digit device pin correctly, but it just won't verify! Please help, I'm desperate, have 4 attempts left before it resets the device!

My last reboot was about 2 or 3 days ago, same pin worked, but broken after the OTA update.. I don't want to factory reset if I can help it, haven't done a Smart Switch backup in about 2 months, so my app data will be well out of date if I do

AngelaRI

So I eventually gave in and did a factory reset (no choice)
Samsung Cloud FTW - restored my apps, home screen settings (even folders and shortcuts) from the nightly cloud backup! All I missed was this morning's WhatsApp texts (also nightly backup to Google Drive - WhatsApp detected that backup without any prompting, awesome!)

So all that I lost in the end was a good chunk of my day (letting nearly 200 apps reinstall is a slow process, and then anything with TFA needed to be re-logged-in, and my code gen app for TFA reconfigured, but overall it was pretty painless, all considering!

Mr E

I had the same issue with an OTA update about 6 months ago. It wouldn't accept my PIN after installing.

I also had to do a factory reset. For subsequent updates, I always disabled the lock screen security first, and that seems to work fine.

AngelaRI

Mr E wrote: »

I had the same issue with an OTA update about 6 months ago. It wouldn't accept my PIN after installing.

I also had to do a factory reset. For subsequent updates, I always disabled the lock screen security first, and that seems to work fine.

Yeah, lesson learnt, startup security disabled now (lock screen stays in place, I have a pin and fingerprint set up there).

Strange, I've had this phone little over a year now, couple of minor updates, and one major (M->N back in Feb), and this is the first time I've ever come across this, never heard anyone mention this on the forums even until now. So seemingly not a common issue. It's a bit of a relief to know that it's not just me who's had this issue, though I'm sorry to hear you went through the same pain...!

Thank goodness Samsung's cloud backup and restore process is brilliant, and I have it set to backup daily. More incentive to make sure that backups are always as up to date as possible! For a while there I was afraid my phone would be bricked, if the boot password wasn't cleared by the reset, but no issue there thankfully.

ma88

Hello guy, having a issue with my s7 edge, just bought few days ago.
Doesn't let set it up, keep asking previous google account verification, contacted the seller, did got the gmail has been used b4, still doesn't go further!
Is there a way to bypass that?