Sky: No satellite signal

Stephen521

Hi I'm wondering if anyone can advise me on how to fix this problem myself. My skybox displays the following message: No satellite signal being recieved. Previously when this happened I adjusted the satellite so the the bubble in the spirit level was right. Tried this again but no joy. My I need new equipment or any thoughts?

ellobee

Well as far as I'm aware the dish doesnt need to be level it just needs to be pointing in the right direction, so either the dish need to be moved so its pointing in the right direction or you could also have a faulty cable, do you have 1 or 2 cables coming from the dish to the sky box??

Stephen521

Thanks for that. Yep it's pointing in the right direction alright. You think I may need to change the coaxial cables then? I have two boxes and both of them went at the same time so it seems as though it's a prob with the dish/equipment on the dish. Any thoughts?

ellobee

yeah unlikely to be the cables if both boxes are not working, sound like a problem with the dish alright, if its aligned right then the only other cause could be the LNB

Gerry Wicklow

Stephen521 wrote: »

Thanks for that. Yep it's pointing in the right direction alright. You think I may need to change the coaxial cables then? I have two boxes and both of them went at the same time so it seems as though it's a prob with the dish/equipment on the dish. Any thoughts?

The aiming of the dish needs to be fairly accurate. Older dishes can sag and move as they rust. Ideally you need a meter to align a dish correctly.

dodzy

ellobee wrote: »

Well as far as I'm aware the dish doesnt need to be level it just needs to be pointing in the right direction, so either the dish need to be moved so its pointing in the right direction or you could also have a faulty cable, do you have 1 or 2 cables coming from the dish to the sky box??

Even with the decent signal from Astra , alignment is very important. Typically, a spirit level with a centered vertical bubble on the front face of the dish will be sufficient. After that, it's just L/R alignment. Process obviously made very easy with a meter to acquire optimum positioning. As previously mentioned, don't discount the LNB as the culprit.

Tilikum

Can I ask was it working previously? My auld lads does this from time to time. I just unplug it for a few minutes then it's grand after.

Stephen521

It is definitely pointing in the right direction and the bubble in the spirit level is just about perfect. There are 4 cables connected to the LNB, only two of which are in use. As both went at the same time I am thinking it might be the LNB on the dish maybe?? Can LNB's be bought from any of the electrical stores or do you think I might need to order one on line if thats the problem??
Thanks very much for the advice by the way!!

Dub12Dave

Stephen521 wrote: »

It is definitely pointing in the right direction and the bubble in the spirit level is just about perfect. There are 4 cables connected to the LNB, only two of which are in use. As both went at the same time I am thinking it might be the LNB on the dish maybe?? Can LNB's be bought from any of the electrical stores or do you think I might need to order one on line if thats the problem??
Thanks very much for the advice by the way!!

If it's saying no signal is being received then your box is not getting a signal from your dish, the dish might seem like its pointing in the right direction but maybe its not and is off slightly, so try and re-align it first and if that doesn't do anything then its your LNB.

dodzy

Stephen521 wrote: »

It is definitely pointing in the right direction and the bubble in the spirit level is just about perfect. There are 4 cables connected to the LNB, only two of which are in use. As both went at the same time I am thinking it might be the LNB on the dish maybe?? Can LNB's be bought from any of the electrical stores or do you think I might need to order one on line if thats the problem??
Thanks very much for the advice by the way!!

If it's the LNB then you need this and possibly this if the LNB arm is that of the older type dish.

StreetLight

Stephen521 wrote: »

It is definitely pointing in the right direction and the bubble in the spirit level is just about perfect. There are 4 cables connected to the LNB, only two of which are in use. As both went at the same time I am thinking it might be the LNB on the dish maybe?? Can LNB's be bought from any of the electrical stores or do you think I might need to order one on line if thats the problem??
Thanks very much for the advice by the way!!

Forget the spirit level. That will not help you in any way align a dish correctly.
Also, there is no way you can tell if a dish is correctly aligned just by saying it is pointing in the right direction.

The dish needs to be accurately aligned with a signal meter. If you don't know how to do this, then please get someone who does.

If both receivers stopped displaying at the same time, then it's most likely a dish alignment problem, followed by an LNB fault. Can you borrow a receiver from someone else just to try it out, first?

dodzy

StreetLight wrote: »

Forget the spirit level. That will not help you in any way align a dish correctly.
Also, there is no way you can tell if a dish is correctly aligned just by saying it is pointing in the right direction.

The dish needs to be accurately aligned with a signal meter. If you don't know how to do this, then please get someone who does.

If both receivers stopped displaying at the same time, then it's most likely a dish alignment problem, followed by an LNB fault. Can you borrow a receiver from someone else just to try it out, first?

Of course it will. Not ideal of course but if the dish is vertically level for Astra, you will get a signal if you are aimed correctly on the horizontal plane. I fully agree that the meter is the way to go but manually adjusting through both vertical and horizontal is much more difficult for a novice that just adjusting L & R. Bringing another receiver into the mix will not help as OP has 2 receivers out at the same time.

StreetLight

dodzy wrote: »

Of course it will. Not ideal of course but if the dish is vertically level for Astra, you will get a signal if you are aimed correctly on the horizontal plane. I fully agree that the meter is the way to go but manually adjusting through both vertical and horizontal is much more difficult for a novice that just adjusting L & R. Bringing another receiver into the mix will not help as OP has 2 receivers out at the same time.

Total nonsense.

swoofer

This is the bit I cant grasp " There are 4 cables connected to the LNB, only two of which are in use" They then say they have 2 boxes!! Now we need to know if these are both sky boxes and are on single feed. A bit more information is required.

1. The 2 boxes are the sky and what make and model, ie are the sky hd boxes.

2. Did you try a hard re-boot ie unplug from wall.

3. Where are the other 2 cables terminated?

4. Have you tried lnb with just one box connected?

5. Have you checked tightness of connections at box end and lnb end? Make sure sufficient bare cable is available to make a good contact.

the list is endless but as both boxes lost signal I'd say its the dish, did you have stormy weather? have you a smrtphone?

dodzy

StreetLight wrote: »

Total nonsense.

What part?

swoofer wrote: »

This is the bit I cant grasp " There are 4 cables connected to the LNB, only two of which are in use" They then say they have 2 boxes!! Now we need to know if these are both sky boxes and are on single feed. A bit more information is required.

OP must be on single tuner use for both.

Thurston?

StreetLight wrote: »

Forget the spirit level. That will not help you in any way align a dish correctly.

Assuming it's a Sky type dish, I'd say the OP is referring to the integrated level across the feed arm. It's a reference for the LNB skew.