BOI App Issue

ironnike

For past 3 days I'm getting the same error "Your details are incorrect. Try again later" when I try to access my account via BOI app.
Details are 100% correct. OS on my phone is Android. Please solve the issue. And another issue is the fact that ATM lodgemt takes days until balance in the account is updated. We are u n 21st century, real time balance update will be nice for the amount of money you charge in administration fees!

Bank of Ireland: Elaine

Good Morning ironnike, 

Thank you for getting in touch with us here on Boards.ie.

When this happens with the Mobile App, we would suggest that you delete it and then re install and this should resolve the issue for you. When you log back in initially you will require your User ID. Should you need a reminder of this, you can free text USER to 50365 and we will text you back with this number. 

When you lodge cash to your account on a working day, this should update immediately and be visible in your cleared funds on 365Online. Cheque lodgements can take longer as the clearing process of 3 to 5 working days for domestic cheques would be in play. 

I hope this helps resolve your queries and if you need anything else, please let us know. 

Elaine 

ironnike

Bank of Ireland: Elaine wrote: »

Good Morning ironnike, 

Thank you for getting in touch with us here on Boards.ie.

When this happens with the Mobile App, we would suggest that you delete it and then re install and this should resolve the issue for you. When you log back in initially you will require your User ID. Should you need a reminder of this, you can free text USER to 50365 and we will text you back with this number. 

When you lodge cash to your account on a working day, this should update immediately and be visible in your cleared funds on 365Online. Cheque lodgements can take longer as the clearing process of 3 to 5 working days for domestic cheques would be in play. 

I hope this helps resolve your queries and if you need anything else, please let us know. 

Elaine 

I did uninstalled the app and reinstalled and still the same error. But when I use the browser to log in using same credentials I can login no problem.
It is an app issue so please fix it.
I'm using an Android phone.
If you check your reviews on Google play store you will find out that they are plenty of people having the same issue.

Bank of Ireland: Nicola

ironnike wrote: »

Bank of Ireland: Elaine wrote: »

Good Morning ironnike, 

Thank you for getting in touch with us here on Boards.ie.

When this happens with the Mobile App, we would suggest that you delete it and then re install and this should resolve the issue for you. When you log back in initially you will require your User ID. Should you need a reminder of this, you can free text USER to 50365 and we will text you back with this number. 

When you lodge cash to your account on a working day, this should update immediately and be visible in your cleared funds on 365Online. Cheque lodgements can take longer as the clearing process of 3 to 5 working days for domestic cheques would be in play. 

I hope this helps resolve your queries and if you need anything else, please let us know. 

Elaine 

I did uninstalled the app and reinstalled and still the same error. But when I use the browser to log in using same credentials I can login no problem.
It is an app issue so please fix it.
I'm using an Android phone.
If you check your reviews on Google play store you will find out that they are plenty of people having the same issue.

Thanks ironnike and I'm sorry to hear this.

Please can I ask you to let me know the make and model of handset you're using along with your version of Android so that I can report this to our mobile banking team?

Thanks
Nicola

ironnike

Bank of Ireland: Nicola wrote: »

Thanks ironnike and I'm sorry to hear this.

Please can I ask you to let me know the make and model of handset you're using along with your version of Android so that I can report this to our mobile banking team?

Thanks
Nicola

Hi Nicola
Make is Google Pixel

Bank of Ireland: Nicola

ironnike wrote: »

Bank of Ireland: Nicola wrote: »

Thanks ironnike and I'm sorry to hear this.

Please can I ask you to let me know the make and model of handset you're using along with your version of Android so that I can report this to our mobile banking team?

Thanks
Nicola

Hi Nicola
Make is Google  Pixel

Thanks ironnike, and I just want to confirm the operating system is Android Nougat 7.1 that you have installed on the phone at the moment? If you go into your phone settings and 'about device' it'll tell you there.

Thanks again
Nicola

ironnike

Bank of Ireland: Nicola wrote: »

Thanks ironnike, and I just want to confirm the operating system is Android Nougat 7.1 that you have installed on the phone at the moment? If you go into your phone settings and 'about device' it'll tell you there.

Thanks again
Nicola

It is Nougat 7.1

Bank of Ireland: Nicola

ironnike wrote: »

Bank of Ireland: Nicola wrote: »

Thanks ironnike, and I just want to confirm the operating system is Android Nougat 7.1 that you have installed on the phone at the moment? If you go into your phone settings and 'about device' it'll tell you there.

Thanks again
Nicola

It is Nougat 7.1

Great thanks, I'll let our mobile banking team know.

Nicola