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Old statements

  • 23-03-2017 1:16pm
    #1
    Big_G
    Moderators Posts: 1,589 ✭✭✭


    I ordered duplicate statements several months ago for my personal account and I've not received them yet and now it's getting urgent.  I've been on hold this morning for 10 minutes already on the telephone.  Can someone offer me help?


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Big_G wrote: »
    I ordered duplicate statements several months ago for my personal account and I've not received them yet and now it's getting urgent.  I've been on hold this morning for 10 minutes already on the telephone.  Can someone offer me help?
    Hi Big_G, 

    Thanks for contacting us on Boards. 

    We're sorry to hear that you have not received your duplicate statements. We would advise you to send your query through the Ask a Question option on 365 Online Service Desk and an advisor with account access will look into this for you. 

    Thanks,
    Sarah


  • #3
    Big_G
    Moderators Posts: 1,589 ✭✭✭Big_G


    I finally got through on the phone and was advised that I won't be able to get January and February 2010 as records are only kept for 7 years.  If I had received these statements when I ordered them in November this would not have happened. Is there any chance of getting these two statements?


  • #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Big_G wrote: »
    I finally got through on the phone and was advised that I won't be able to get January and February 2010 as records are only kept for 7 years.  If I had received these statements when I ordered them in November this would not have happened. Is there any chance of getting these two statements?
    Hi Big_G

    Thanks for coming back to us. 

    We'd really like to help with this query. Could you please send us a PM with your full name, contact number and the Branch you hold your account with? If it's a business account could you also give us the business name please. 

    Hope to hear from you soon.

    To send a PM please make sure you have signatures set to display in your control panel settings and then click in the link in my signature below to send the message.

    If you click on your username in the top right corner then go to Control Panel and then Edit Options. You then need to make sure you have Enable Private Messaging ticked, as well as Show Signatures. You should then be able to send us a Private Message.


    Many Thanks
    Alison


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