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App registration no longer valid

  • 21-03-2017 1:24pm
    #1
    Ben D Bus
    Registered Users, Registered Users 2 Posts: 2,151 ✭✭✭


    Trying to log in via app (website down) and I got a message that my registration is no longer valid.  I'm being asked to input details I haven't been asked for since I originally downloaded the app.

    This has never happened before and given the chaos with 365 online at the moment it has made me nervous about proceeding.

    Can someone explain why my app is no longer registered?


Comments

  • #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Ben D Bus wrote: »
    Trying to log in via app (website down) and I got a message that my registration is no longer valid. I'm being asked to input details I haven't been asked for since I originally downloaded the app.

    This has never happened before and given the chaos with 365 online at the moment it has made me nervous about proceeding.

    Can someone explain why my app is no longer registered?
    Hi Ben D Bus, sometimes you'll be asked to enter your User ID when you're logging into the App, is this what you're being asked for?

    There can be a number of reasons why this occurs but usually this will happen the first time that you login after we have made some changes to the App, or if the App has been updated.

    This can also happen when you install the App for the first time or if you reinstall it.

    Once you enter your login details you'll be able to access your account information as normal. Do you have your User ID or do you need to get this information?

    Thanks
    Nicola


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