Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Terrible customer service

  • 20-03-2017 8:58am
    #1
    celticbhoy27
    Registered Users, Registered Users 2 Posts: 886 ✭✭✭


    Having huge isues with your customer care. Back in february I paid off a loan in liaison with youselves, inerest and all accounted for. I was assured my standing order would cancel automatically. Logging into my acount afterwards i notice its still active. I send two emails in relation to same. Both assure me no further money will be taken. I have also rang twice in relation to removing the standing order. Each time i was assured the loan would cancel automatically and no more money be taken. Well that was nonsense. 260 has now been taken from my current account and my loan account is in credit for 260. A loan account in credit that's a new one on me! Can i charge ye interest on my loan to ye???? Fuming!! I want this matter dealt with urgently. No generic response of "you can contact customer care on 1890 blah blah


Comments

  • #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    celticbhoy27 wrote: »
    Having huge isues with your customer care. Back in february I paid off a loan in liaison with youselves, inerest and all accounted for. I was assured my standing order would cancel automatically. Logging into my  acount afterwards i notice its still active. I send two emails in relation to same. Both assure me no further money will be taken. I have also rang twice in relation to removing the standing order. Each time i was assured the loan would cancel automatically and no more money be taken. Well that was nonsense. 260 has now been taken from my current account and my loan account is in credit for 260. A loan account in credit that's a new one on me! Can i charge ye interest on my loan to ye???? Fuming!! I want this matter dealt with urgently. No generic response of "you can contact customer care on 1890 blah blah
    Hi celticbhoy27, thanks for getting in touch and I'm very sorry to hear this.  I'd like to look into this further for you, please can you PM me your name and the branch that your account is with along with your phone number?


    Apologies again, thanks
    Nicola


  • #3
    celticbhoy27
    Registered Users, Registered Users 2 Posts: 886 ✭✭✭celticbhoy27


    Bank of Ireland: Nicola wrote: »
    Hi celticbhoy27, thanks for getting in touch and I'm very sorry to hear this.  I'd like to look into this further for you, please can you PM me your name and the branch that your account is with along with your phone number?


    Apologies again, thanks
    Nicola

    I've tried pming you but apparently you're not set up to receive them?


  • #4
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    celticbhoy27 wrote: »
    Bank of Ireland: Nicola wrote: »
    Hi celticbhoy27, thanks for getting in touch and I'm very sorry to hear this.  I'd like to look into this further for you, please can you PM me your name and the branch that your account is with along with your phone number?


    Apologies again, thanks
    Nicola

    I've tried pming you but apparently you're not set up to receive them?
    Hi, 

    Nicola has sent you a PM if you can reply to her PM. 

    Thanks, 
    Tara C


  • #5
    celticbhoy27
    Registered Users, Registered Users 2 Posts: 886 ✭✭✭celticbhoy27


    Have replied thanks


  • #6
    celticbhoy27
    Registered Users, Registered Users 2 Posts: 886 ✭✭✭celticbhoy27


    Just a quick thank you to Nicola. Matter has been resolved. Appreciate your help


  • Advertisement
  • #7
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    celticbhoy27 wrote: »
    Just a quick thank you to Nicola. Matter has been resolved. Appreciate your help
    You're very welcome ;) happy I was able to help and glad it's been sorted for you now. Please get in touch again if you need anything else, thanks.

    Nicola


Advertisement