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Billed but never a customer

  • 16-03-2017 12:35pm
    #1
    lyoness
    Registered Users, Registered Users 2 Posts: 209 ✭✭


    It seems I have been billed for an eir bundle I never actually got activated due to installation issues at the time (may 2016). I received a text today saying I owe money. I can't get anywhere on the phone as I have no account number and I just keep getting fobbed off. Please can you help.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lyoness wrote: »
    It seems I have been billed for an eir bundle I never actually got activated due to installation issues at the time (may 2016). I received a text today saying I owe money. I can't get anywhere on the phone as I have no account number and I just keep getting fobbed off. Please can you help.
    Hi Lyoness, 

    Thank you for getting in touch with us. I am very sorry to hear this. 

    Can you please PM me your full name, address, date of birth and contact number and any other information that could be helpful for us to locate this account and I can have a look into this for you. Apologies for the inconvenience.

    Thanks,
    Pamela


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