Account opening for Brazilian ( Bank Patrick Street, Cork) BOI

Renato de Meira

Dears, good night

My name is [snipped], today 13/03/2017 it has been 1 month and 3 weeks that I requested the opening of my account in (Bank Patrick Street, Cork) BOI, until today I received no return. I'm feeling completely uncomfortable with this situation. It seems that because I am Brazilian, they are not giving me importance. Please, resolve my situation with the opening of the account. 

I went to the bank in person today and was informed that in the afternoon I would receive news about the status of my account, but this did not happen.

I can't understand the delay in opening the account, I await a solution with the utmost urgency.

Please kindly help me.

Thanks,

Renato

Bank of Ireland: Tara

Hi Renato,

Thanks for your post.
 
I'm sorry to hear of the delay with opening your account and that you feel it is related to your country of origin and would like to assure you that this is not the case. 

I have been in contact with the customer service manager in Patrick Street branch who has advised she is in constant contact with your teacher regarding your application. As soon as your account is activated you will be contacted.

Thanks
Tara

Renato de Meira

Hello Tara,

I'm happy to know that the delay is not related to my nationality, but I believe that 8 weeks is a long time to open an account.

I really appreciate an update with maximum urgency if possible, because tomorrow completes the eighth week that I started the process of opening the account.

Thanks,
Renato

Bank of Ireland: Tara

Renato de Meira wrote: »

Hello Tara,

I'm happy to know that the delay is not related to my nationality, but I believe that 8 weeks is a long time to open an account.

I really appreciate an update with maximum urgency if possible, because tomorrow completes the eighth week that I started the process of opening the account.

Thanks,
Renato

Have you checked with your teacher for an update from the branch? We've been assured the delay with this has been explained and the customer service manager is working to get this resolved as soon as possible.

Thanks
Tara

Renato de Meira

Bank of Ireland: Tara wrote: »

Renato de Meira wrote: »

Hello Tara,

I'm happy to know that the delay is not related to my nationality, but I believe that 8 weeks is a long time to open an account.

I really appreciate an update with maximum urgency if possible, because tomorrow completes the eighth week that I started the process of opening the account.

Thanks,
Renato

Have you checked with your teacher for an update from the branch? We've been assured the delay with this has been explained and the customer service manager is working to get this resolved as soon as possible.

Thanks
Tara

Good Morning!

Dear Tara,

I would like to register my disappointment with the bank. 

Last Tuesday the bank contacted the school (the bank has my data as phone and email but did not contact me directly) to inform that after 8 long weeks of waiting my documents were lost. It's hard to believe, but the documents were lost.

I had to send all the documentation and register online again.

Please help me, I do not have 8 more weeks to wait for the possible opening of the account.

I await a solution to my problem as soon as possible.

This matter is of the utmost urgency.

Thanks
Renato

Bank of Ireland: Nicola

Renato de Meira wrote: »

Bank of Ireland: Tara wrote: »

Renato de Meira wrote: »

Hello Tara,

I'm happy to know that the delay is not related to my nationality, but I believe that 8 weeks is a long time to open an account.

I really appreciate an update with maximum urgency if possible, because tomorrow completes the eighth week that I started the process of opening the account.

Thanks,
Renato

Have you checked with your teacher for an update from the branch? We've been assured the delay with this has been explained and the customer service manager is working to get this resolved as soon as possible.

Thanks
Tara

Good Morning!

Dear Tara,

I would like to register my disappointment with the bank.

Last Tuesday the bank contacted the school (the bank has my data as phone and email but did not contact me directly) to inform that after 8 long weeks of waiting my documents were lost. It's hard to believe, but the documents were lost.

I had to send all the documentation and register online again.

Please help me, I do not have 8 more weeks to wait for the possible opening of the account.

I await a solution to my problem as soon as possible.

This matter is of the utmost urgency.

Thanks
Renato

[font=Calibri","sans-serif]Hi Renato, thanks for getting in touch and I’m very sorry to hear this. [/font][font=Calibri","sans-serif]I will certainly follow up on this for you here, a[/font][font=Calibri","sans-serif]pologies again for any inconvenience that’s been caused by this, thanks.[/font]

[font=Calibri","sans-serif]Nicola[/font]

Renato de Meira

Hello,

Any news about my problem?

Only to remember, my account hasn't yet been opened.

Could you please inform of the reason for this delay? We're talking in over 9 weeks.

Thanks.
Renato

Bank of Ireland: Alison

Renato de Meira wrote: »

Hello,

Any news about my problem?

Only to remember, my account hasn't yet been opened.

Could you please inform of the reason for this delay? We're talking in over 9 weeks.

Thanks.
Renato

Hi Renato de Meira

 We believe contact has since been made with you regarding your account. So sorry for the unexpected delay.

Many Thanks
Alison