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Banking 365 - Not receiving sms text

  • 12-03-2017 12:17pm
    #1
    weary1
    Registered Users, Registered Users 2 Posts: 41 ✭


    Hello,

    I tried to add a SEPA payee to my banking 365 account in ROI. 
    I did not receive a SMS text with the required code.   I phoned the BOI help line and they verified that the correct phone was registered ( a Tesco mobile phone).

    They manually sent me a code which allowed me to add the payee.
    They did not tell me why I cannot receive SMS messages.

    What do I do now ? Should I go about re-registering the same phone using the online option and wait the required 5-7 days for a posted code ?

    Thanks


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    weary1 wrote: »
    Hello,

    I tried to add a SEPA payee to my banking 365 account in ROI. 
    I did not receive a SMS text with the required code.   I phoned the BOI help line and they verified that the correct phone was registered ( a Tesco mobile phone).

    They manually sent me a code which allowed me to add the payee.
    They did not tell me why I cannot receive SMS messages.

    What do I do now ? Should I go about re-registering the same phone using the online option and wait the required 5-7 days for a posted code ?

    Thanks
    Hi weary1,

    Thanks for your post.

    Any future security codes should be received to your mobile and you don't need to re-register. If you find you're not receiving codes when adding payees, please do let us know.

    Thanks
    Tara


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