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Unable to change default mobile

SweetCaliber · 2017-03-07 15:09:24

Hi there, I am unable to set the default mobile on my eir account. The process goes through and says the new number is the default however when I go back on to the account page, the older number is still the default. Due to this I cannot send webtexts from the number, which is ridiculous that you can only send webtexts…

07-03-2017 3:09pm

#1

SweetCaliber

Registered Users, Registered Users 2 Posts: 2,483 ✭✭✭

Join Date: November 2010

Posts: 2319

Hi there,

I am unable to set the default mobile on my eir account. The process goes through and says the new number is the default however when I go back on to the account page, the older number is still the default.

Due to this I cannot send webtexts from the number, which is ridiculous that you can only send webtexts from one number at a time.

I can also not view data usage on my mobiles, only call and text, this is not helpful as I need to keep track of my data usage.

The my eir app also doesnt show up my second mobile on the account only the first mobile.

This is incredibly frustrating.

0

Comments

#2 08-03-2017 9:22am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

SweetCaliber wrote: »

Hi there,

I am unable to set the default mobile on my eir account. The process goes through and says the new number is the default however when I go back on to the account page, the older number is still the default.

Due to this I cannot send webtexts from the number, which is ridiculous that you can only send webtexts from one number at a time.

I can also not view data usage on my mobiles, only call and text, this is not helpful as I need to keep track of my data usage.

The my eir app also doesnt show up my second mobile on the account only the first mobile.

This is incredibly frustrating.

Hi SweetCaliber,

Thanks for getting in touch.

Can you PM me your mobile number, name and pin and I'll take a look at this for you.

Thanks,
Pamela

0