Can't log in

Synode

Hi, Am unable to log in to 365 online using Chrome, Firefox, or from the app on my Android mobile. What's going on?

supersparkz

+1, sometimes i can get in but after 2 clicks im booted out... 

PixelTrawler

Sites crippled. BoifI must be having problems - first wages not paid to some and now online services down...

SEPT 23 1989

This has been going on since last week

Server issues?

Bradt Pitt

Becoming a joke at this stage. Their IT is seriously letting them down

what the hell!

Same with me and still not working this morning.

PixelTrawler

Still down, no notice on the site, nothing I can see on twitter. No ETA when it will be fixed. ]
Should be an alert system on their home page. 

jimbooooo

can not login, have important transfers to make....

can we please have a ETA of when will this be fixed? In this day and age, a digital payments platform can not have a downtime for so long, as a lot of people rely on the service.

also I can not understand why there is not a warning in the website telling customers the service is having problems. It's the least one could expect.

what the hell!

I'm the same I have transfers to make this morning. 

SEPT 23 1989

trying to pay suppliers this morning

how long will this be going on for????

kunst nugget

Can't log in either. This is seriously annoying.

Yourmama

Same here

LynnGrace

Same here. It went through the first few screens as normal, ie accepted details, then got no further. 

celticbest

Is this the Talk to BOI thread or what?
 
Why is BOI ignoring all above questions, not one has been answered.
 
In today’s World online banking is a very important tool and if it’s not working it would be nice to know why and an approximate time as to when it will be available again.
 
BOI CAN YOU GIVE SOME UPDATES???

JosDel

Cannot log in today??? why is BOI ingoring these posts?

Keyzer

Just got in after about 45 mins trying, site is very sluggish...

Serious back end IT issues it would appear. 

BOI need to inform their customers.

my3cents

Still can't log here have a credit card issue to check and on hold for at least ten minutes when trying to call them - useless!

Eimee90

Can't get in either. 

kunst nugget

Got in on the phone app but it is incredibly slow loading.

muckwarrior

Same here. Been happening since last night. No acknowledgement anywhere, even on their twitter.

Meeeee79

Yep same problem. Bank of Ireland reps can you please respond to customers? No notice anywhere of what is going on and when it will be rectified, just not good enough especially after yesterday issues.

touts

Can't log in either. Bloody joke. And you can bet in the small print of the terms and conditions they won't be remotely accountable.

PixelTrawler

They are too busy tweeting the same reply several times a minute to everyone complaining. 
Terrible way to notify customers of problems. Nothing on the home page about a major outage...

Its one of the countries major banks that people rely on...Its a farce

team_actimel

Such a pain. I need to transfer money today and can't access Banking 365.

Bank of Ireland: Elaine

Hi All,

Thank you for your posts here today.

Our Online team are currently investigating this as a priority. As soon as we have any further updates we will post here. We apologies for the inconvenience and thank you for your patience.

Elaine

tiredblondie

But what if your not on twitter to see the updates!!!!
I have been trying to log in all morning with no joy - only when i logged onto Boards did i see that it wasn't just me!!

We are unable to process your request at this time, please try again later.

CormacIRL

Having the same problem and transfers are due today. Called their machine telephone line. Finally got through to a person who blamed my internet supply and after I said it couldn't be, informed me I was using the wrong telephone number (last 4 digits code) when for years I had used the same number fine. Used the alternative phone number, locked the account as wrong code used (and this was with the painfully slow "waiting for website to respond" times). Contacted the phone number again, figured out how to get to a live human person. She said I would have to change my PIN, changed it (I didn't want to change it) and it *still* doesn't let me in. Tweet BOI to receive the same reply everyone else got. No pinned tweet or ackinowledgment anywhere of the problem from BOI. I'll be switching to AIB shortly. The fact BOI hasn't even responded to this thread infuriates me. 

my3cents

13:40 and managed to get in but log in process was very slow.

Wonder if BoI are the subject of a Denial of Service Attack?

tuisginideach

NOW 15.31 AND STILL CAN'T GET IN ...

Meeeee79

The silence on here from the reps is almost as frustrating as the site being down..................

my3cents

Tried again as I had a bill to pay and now get ...

We are unable to process your request at this time, please try again.

Alternatively, if you would like to access your accounts via 365 phone please call:

from Republic of Ireland, 0818 365 365, 
from Northern Ireland, 0845 365 555, 
from Great Britain, 0845 7 365 333 
and outside these locations, +353 1 404 4000.

PixelTrawler

I got in on the ipad app a while back and could pay some bills but the website seems down - getting the same screen as you there

Bank of Ireland: Elaine

Hi all,

Thank you for your patience today.

We can confirm that 365Online and the Mobile App are now fully operational.

Thanks again,
Elaine

EDit

Doesn't seem to be functioning properly as the balances are not updating in real time (I know it says they might not, but they always have in the past)

supersparkz

Anyone else still have issues? 

We are unable to process your request at this time, please try again later.
Alternatively, if you would like to access your accounts via 365 phone, please call;

• Republic of Ireland: 0818 365 365     or     01 404 4000
  
• Great Britain / Northern Ireland: 0345 7 365 555
  
• Outside these locations: + 353 1 404 4000
  

[*]

Opening Hours: 8am to Midnight, Monday to Friday or 9am to 6pm on Saturdays, Sundays, Bank and Public Holidays.

my3cents

supersparkz wrote: »

Anyone else still have issues? 

We are unable to process your request at this time, please try again later.
Alternatively, if you would like to access your accounts via 365 phone, please call;

• Republic of Ireland: 0818 365 365     or     01 404 4000
  
• Great Britain / Northern Ireland: 0345 7 365 555
  
• Outside these locations: + 353 1 404 4000
  
  
  

[*]

Opening Hours: 8am to Midnight, Monday to Friday or 9am to 6pm on Saturdays, Sundays, Bank and Public Holidays.

[*]
Took a while to get back in seemed be be minutes waiting after the login screen, really looks more and more like a DDoS attack that BoI don't want to admit to. 

Each new page is taking like a minute to appear.

Narcissus

It's working but very slow

supersparkz

my3cents wrote: »

supersparkz wrote: »

Anyone else still have issues? 

We are unable to process your request at this time, please try again later.
Alternatively, if you would like to access your accounts via 365 phone, please call;

• Republic of Ireland: 0818 365 365     or     01 404 4000
  
• Great Britain / Northern Ireland: 0345 7 365 555
  
• Outside these locations: + 353 1 404 4000
  
  
  
  
  

[*]

Opening Hours: 8am to Midnight, Monday to Friday or 9am to 6pm on Saturdays, Sundays, Bank and Public Holidays.

[*]
Took a while to get back in seemed be be minutes waiting after the login screen, really looks more and more like a DDoS attack that BoI don't want to admit to. 

Each new page is taking like a minute to appear.

[*]
Yep, Got in eventually. after about 10 attempts. Must be a DDos,,  Tell the truth BOI!.....