Can't log into my account

eurasian

Hi.
It's been about a week since I couldn't log into my online account normally. The system simply doesn't allow me in, showing "please wait" and then goes back to authorisation page. This is very strange and new, it used to work normally and without any problems. Would you please advice me what's going on. I can't reenter on both my laptop and my phone.

Thanks.

EI: Aoife

Hi eurasian,

We are sorry to read this.

Can you advise what broswers you tried to log-in with?

Thanks,
Aoife

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eurasian

Electric Ireland: Aoife wrote: »

Hi eurasian,

We are sorry to read this.

Can you advise what broswers you tried to log-in with?

Thanks,
Aoife

________

Thanks for reply, Aoife.
I'm using Firefox both on my phone and laptop.
Have been using the same browser for years, loggin in, paying bils online etc no issues.
This problem had occured very suddenly.

Thanks.

Electric Ireland: Brige N

Hi eurasian,

Thanks for confirming that for us.

Could you please clear the history form your devices, and remove any cookies from the devices?

If you are still unable to log into your Electric Ireland Online Billing account, could you please send us a private message with the following details?

• Your full name
• Your Electric Ireland account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)
• Your email address

We can then look into this further for you.

Thanks,
Brige

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danjo-xx

I have same problem with firefox but chrome is all right.

eurasian

Thanks for reply, Brige. I cleared all history in browser including cookies and it didn't help.

danjo-xx wrote: »

I have same problem with firefox but chrome is all right.

Thanks, Danjo. Just checked with Internet Explorer, and it works! There must be some issues in the system related to Firefox browser. It was working fine until recently.

danjo-xx

eurasian wrote: »

Thanks for reply, Brige. I cleared all history in browser including cookies and it didn't help.

danjo-xx wrote: »

I have same problem with firefox but chrome is all right.

Thanks, Danjo. Just checked with Internet Explorer, and it works! There must be some issues in the system related to Firefox browser. It was working fine until recently.

I just tried it again now twice and its working. So hopefully they have it fixed.

EI: Aoife

Hi again eurasian,

We are glad to read you were able to access your Online Billing account.

There must be some issues in the system related to Firefox browser. It was working fine until recently.

Can you advise if you are still experiencing this problem with Firefox?

Thanks,
Aoife

EI: Aoife

Hi again danjo-xx,

Thank you for letting us know.

We are glad the read it is working again for you.

If you have any other questions, please do not hesitate to ask.

Thanks,
Aoife

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danjo-xx

danjo-xx wrote: »

I just tried it again now twice and its working. So hopefully they have it fixed.

That didn't last long, it wont let me login now, so there is glitch in the system
there.

eurasian

Still it's not possible to log in from Firefox.

Electric Ireland: Brige N

danjo-xx wrote: »

That didn't last long, it wont let me login now, so there is glitch in the system
there.

Hi danjo-xx,

We're sorry to read that this is not working for you.

Could you advise what browsers you used to access the Online Billing system? Or was this error limited to Firefox?

We can then look into this further for you.

Thanks,
Brige

Electric Ireland: Brige N

eurasian wrote: »

Still it's not possible to log in from Firefox.

Hi eurasian,

Thanks for your message.

Electric Ireland is aware of the issue accessing the Online Billing system via Firefox. 

This is currently being looked into, and will be resolved as soon as possible.

Could you please advise if you can access your Online Billing account from another browser?

Should you have any other questions in the meantime, please let us know.

Thanks,
Brige

danjo-xx

Electric Ireland: Brige wrote: »

eurasian wrote: »

Still it's not possible to log in from Firefox.

Hi eurasian,

Thanks for your message.

Electric Ireland is aware of the issue accessing the Online Billing system via Firefox. 

This is currently being looked into, and will be resolved as soon as possible.

Could you please advise if you can access your Online Billing account from another browser?

Should you have any other questions in the meantime, please let us know.

Thanks,
Brige

Brige, both myself and eurasian, have stated above that we can login on other browsers, in his case Internet Explorer and in my case Chrome.

We both normally use Firefox so there is a problem EI have with it.

eurasian

Electric Ireland: Brige wrote: »

Could you please advise if you can access your Online Billing account from another browser?

Thanks for reply, Brige. As Danjo said above, it works ok from a different browser. I tried Internet Explorer and it works. It doesn't work from Firefox anymore. Not possible to log in entering correct login and password.

Electric Ireland: Brige N

Hi danjo-xx,

Thanks for confirming that for us.

Electric Ireland is aware of the issue accessing the Online Billing system via Firefox.

This is currently being looked into, and will be resolved as soon as possible.

Should you have any other questions in the meantime, please let us know.

Thanks,
Brige

________

Electric Ireland: Brige N

Hi eurasian,

Thanks for confirming that for us.

As previously advised, Electric Ireland is aware of the difficulty accessing the website via Firefox.

This is being looked into, and will be resolved as soon as possible.

If you have any other queries in the meantime, please let us know.

Thanks,
Brige

________

eurasian

Seems like things are back to normal. I was able to access my account from Firefox since Thursday.
Thanks, Electric Ireland, for fixing this.

danjo-xx

eurasian wrote: »

Seems like things are back to normal. I was able to access my account from Firefox since Thursday.
Thanks, Electric Ireland, for fixing this.

same here.

EI: Aoife

Hi eurasian and danjo-xx,

We are glad to read this.

We really appreciate you for letting us know.

Please do not hesitate to ask if you have any other questions.

Thanks,
Aoife

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