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Changing mobile provider

Poco90 · 2017-02-22 09:00:02

Hi, My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance, Poco

22-02-2017 9:00am

#1

Poco90

Registered Users, Registered Users 2 Posts: 159 ✭✭

Join Date: January 2007

Posts: 134

Hi,
My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance,
Poco

0

Comments

#2 22-02-2017 10:33am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Poco90 wrote: »

Hi,
My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance,
Poco

Hi Poco90,

I'm sorry to hear your thinking of leaving us.
Our cancellations team will be able to advise you on the cancellations process on 1901.

Thanks,
Pamela

0
#3 22-02-2017 10:35am

fionny

Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭

Join Date: June 2007

Posts: 2266

Poco90 wrote: »

Hi,
My contract is up in the next few weeks and I spoke with the upgrade team the other day and since I no longer have an Eir landline I will have to move to a more expensive call package. It will be cheaper for me to move to a different provider. How do I go about giving notice to change over? Thanks in advance,
Poco

Once you are actually out of contract you dont actually need to give any kind of notice, you can simply choose another mobile provider and port you number once the number is ported Eir will close your account and send you a final bill by default.

That said the cancellations team might give you an incentive to stay.

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#4 22-02-2017 12:30pm

Poco90

Registered Users, Registered Users 2 Posts: 159 ✭✭

Join Date: January 2007

Posts: 134

Thanks for the replies. Just don't want to be caught without a phone.

0
#5 22-02-2017 12:40pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Poco90 wrote: »

Thanks for the replies. Just don't want to be caught without a phone.

No problem Poco90, if you have any further queries please do let us know.

Thanks,
Pamela

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#6 24-02-2017 3:36pm

poolie

Registered Users, Registered Users 2 Posts: 5 ✭

Join Date: February 2017

Posts: 4

Beware of eir sales staff giving inaccurate information when cold calling. I was assured twice that I would not be liable for any termination charge by Vodafone if I changed to eir. I called Vodafone to confirm that this was correct. They told me that I would be charged 357 euros if I ended the contract now. Obviously I will not be changing. If it sounds too good to be true, it probably is.

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