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eirsport problems

Rockfish · 2017-02-16 13:32:07

Recently signed up to eirport live but inadvertently used 3 different devices over the last few weeks which didnt realise wasnt allowed. Anywya the situation now is that only my phone is registered and i want to register my laptop but i am unable to do so as i cant remove my phone as one device has to be registered at all…

16-02-2017 1:32pm

#1

Rockfish

Registered Users, Registered Users 2 Posts: 668 ✭✭✭

Join Date: April 2006

Posts: 536

Recently signed up to eirport live but inadvertently used 3 different devices over the last few weeks which didnt realise wasnt allowed. Anywya the situation now is that only my phone is registered and i want to register my laptop but i am unable to do so as i cant remove my phone as one device has to be registered at all times. This seems very odd, am i missing something here as to why i cant swap my laptop for phone?

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Comments

#2 16-02-2017 2:57pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Rockfish wrote: »

Recently signed up to eirport live but inadvertently used 3 different devices over the last few weeks which didnt realise wasnt allowed. Anywya the situation now is that only my phone is registered and i want to register my laptop but i am unable to do so as i cant remove my phone as one device has to be registered at all times. This seems very odd, am i missing something here as to why i cant swap my laptop for phone?

Hi Rockfish,

Thanks for getting in touch.

You can register up to 2 devices on your eir Sport app, with one device swap allowed per calendar month. If you have removed these devices and the phone is the only device registered you should be able to register another device.

If you are having trouble registering a second device can you PM me your account number, name & e-mail address & I will query this with our technical support team.

Thanks,
Pamela

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