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100 Euro Cashback not paid

CJhaughey · 2017-02-10 17:13:13

Hi I signed up late last year to Eir's Efibre service, part of the incentive was an offer of 100 cashback. I received the notification on the 22/12/2016 and printed the voucher and filled it in and sent it to the address provided in Sandyford. The money was supposed to be in my account in the next 14 days, but I have never…

10-02-2017 5:13pm

#1

CJhaughey

Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭

Join Date: November 2004

Posts: 14591

Hi I signed up late last year to Eir's Efibre service, part of the incentive was an offer of 100 cashback.
I received the notification on the 22/12/2016 and printed the voucher and filled it in and sent it to the address provided in Sandyford.
The money was supposed to be in my account in the next 14 days, but I have never received it.
When I posted the letter on the 4th January all the other mail made it to the destination so I am assuming that this is some kind of clerical error and not in fact a type of scam.

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#2 14-02-2017 12:36pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

CJhaughey wrote: »

Hi I signed up late last year to Eir's Efibre service, part of the incentive was an offer of 100 cashback.
I received the notification on the 22/12/2016 and printed the voucher and filled it in and sent it to the address provided in Sandyford.
The money was supposed to be in my account in the next 14 days, but I have never received it.
When I posted the letter on the 4th January all the other mail made it to the destination so I am assuming that this is some kind of clerical error and not in fact a type of scam.

Hi CJhaughey,

Thanks for getting in touch.

Can you PM me your full name & account number & I will follow up on this with the cashback team?

-Pamela

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#3 16-02-2017 11:59pm

CJhaughey

Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭

Join Date: November 2004

Posts: 14591

Eir: Pamela wrote: »

CJhaughey wrote: »

Hi I signed up late last year to Eir's Efibre service, part of the incentive was an offer of 100 cashback.
I received the notification on the 22/12/2016 and printed the voucher and filled it in and sent it to the address provided in Sandyford.
The money was supposed to be in my account in the next 14 days, but I have never received it.
When I posted the letter on the 4th January all the other mail made it to the destination so I am assuming that this is some kind of clerical error and not in fact a type of scam.

Hi CJhaughey,

Thanks for getting in touch.

Can you PM me your full name & account number & I will follow up on this with the cashback team?

-Pamela

PM'd
Sorry for delay, had network trouble the last few days.

0
#4 17-02-2017 10:32am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

CJhaughey wrote: »

Eir: Pamela wrote: »

CJhaughey wrote: »

Hi I signed up late last year to Eir's Efibre service, part of the incentive was an offer of 100 cashback.
I received the notification on the 22/12/2016 and printed the voucher and filled it in and sent it to the address provided in Sandyford.
The money was supposed to be in my account in the next 14 days, but I have never received it.
When I posted the letter on the 4th January all the other mail made it to the destination so I am assuming that this is some kind of clerical error and not in fact a type of scam.

Hi CJhaughey,

Thanks for getting in touch.

Can you PM me your full name & account number & I will follow up on this with the cashback team?

-Pamela

PM'd
Sorry for delay, had network trouble the last few days.

No problem CJhaughey, I'll be back to you soon.

Thanks,
Pamela

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#5 22-03-2017 9:32am

CJhaughey

Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭

Join Date: November 2004

Posts: 14591

Hi Pamela,

This issue has still not been resolved, can you please contact the relevant section and request a further update as a matter of urgency?

Thank You

CJ

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#6 22-03-2017 2:50pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi CJhaughey,

I am very sorry to hear this.

Unfortunately, Pamela is unavailable to query this however, if you would like to PM me your details I would be more than happy to follow this up for you.

Thanks,
Anna.

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#7 22-03-2017 2:53pm

CJhaughey

Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭

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Posts: 14591

PM Sent

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#8 22-03-2017 3:21pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

CJhaughey wrote: »

PM Sent

Thanks CJhaughey,

I have received your PM and will respond shortly with an update.

-Anna

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#9 22-03-2017 3:29pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi CJhaughey,

I have tried to send you a PM, unfortunately your mailbox appears to be full.

I have been advised that you should receive this into your account before the end of the week.

Please feel free to get back in touch if you have any further queries.

Thanks,
Anna

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#10 22-03-2017 3:30pm

CJhaughey

Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭

Join Date: November 2004

Posts: 14591

eir: Anna wrote: »

Hi CJhaughey,

I have tried to send you a PM, unfortunately your mailbox appears to be full.

I have been advised that you should receive this into your account before the end of the week.

Please feel free to get back in touch if you have any further queries.

Thanks,
Anna

Thanks Anna,

I have just been clearing out my inbox..

regards
CJ

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#11 22-03-2017 3:32pm

eir: Anna

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Join Date: March 2017

Posts: 807

No problem

-Anna

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#12 04-04-2017 2:52pm

Brima

Registered Users, Registered Users 2 Posts: 6 ✭

Join Date: October 2014

Posts: 4

I have just got of the phone ( disappointed again) from the Eir Cash Back Team and despite my completed form with my bank details having reached them on Feb. 28th 2017 I have still received no cash back and NO reasonable excuse. I get a different story every time I phone . I was an Eircom customer for over 30 years before I transferred for a few years to another supplier . Then unfortunately for me I returned to Eir as a customer in Dec 2016 but luckily it is only a 12 month contract .

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#13 04-04-2017 3:08pm

eir: Leanne

Closed Accounts Posts: 214 ✭✭

Join Date: March 2017

Posts: 214

Hi Brima,

Thank you for getting in touch with us.

I am really sorry to hear this. If you could please PM me your full name and account number and I will have a further look into this for you.

Thanks,
Leanne.

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#14 04-04-2017 3:56pm

CJhaughey

Registered Users, Registered Users 2 Posts: 14,907 ✭✭✭✭

Join Date: November 2004

Posts: 14591

In fairness, I have received my Cashback now.
Thanks Eir Reps, it must be a thankless job at times but you are doing good work for me anyway.

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#15 05-04-2017 2:25pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Thanks for your feedback and I will pass this on to Leanne and Pamela also.

I'm delighted to hear you have now been sorted

Please feel free to get back in touch if you have any further queries.

Thanks,
Anna.

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