Current account fraud

joeirish

I have had a fraudulent withdrawal on my current account. I cannot notify you by phone because you have no options for this on your automated answering system. Also at least one phone number on your website is no longer working (1890 365 365). This is just totally crazy. Please get organised with security.

LuckyCharms

joeirish wrote: »

I have had a fraudulent withdrawal on my current account. I cannot notify you by phone because you have no options for this on your automated answering system. Also at least one phone number on your website is no longer working (1890 365 365). This is just totally crazy. Please get organised with security.

Have you tried either of the below? Select the debit card option - your main aim here is to get through to someone who can help

[font=Arial, Helvetica, Verdana, sans-serif]f you wish to speak to someone about Fraud on an account please contact us on:
Republic of Ireland: 00353 1 4885466[/font]
[font=Arial, Helvetica, Verdana, sans-serif]How can I report a lost or stolen card?
Contact our 24 hour Lost/Stolen Department:[/font]

• Republic of Ireland    1890 706 706
  
• Great Britain/Northern Ireland    0345 309 8099
  
• Outside these locations    +353 567 757 007
  

joeirish

LuckyCharms wrote: »

joeirish wrote: »

I have had a fraudulent withdrawal on my current account. I cannot notify you by phone because you have no options for this on your automated answering system. Also at least one phone number on your website is no longer working (1890 365 365). This is just totally crazy. Please get organised with security.

Have you tried either of the below? Select the debit card option - your main aim here is to get through to someone who can help

[font=Arial, Helvetica, Verdana, sans-serif]f you wish to speak to someone about Fraud on an account please contact us on:
Republic of Ireland: 00353 1 4885466[/font]
[font=Arial, Helvetica, Verdana, sans-serif]How can I report a lost or stolen card?
Contact our 24 hour Lost/Stolen Department:[/font]

• Republic of Ireland    1890 706 706
  
• Great Britain/Northern Ireland    0345 309 8099
  
• Outside these locations    +353 567 757 007
  
  
  

[*]
The 4885466 number is ONLY for credit cards. What number do I dial for current accounts. There are no options for current account fraud on this number.

LuckyCharms

joeirish wrote: »

LuckyCharms wrote: »

joeirish wrote: »

I have had a fraudulent withdrawal on my current account. I cannot notify you by phone because you have no options for this on your automated answering system. Also at least one phone number on your website is no longer working (1890 365 365). This is just totally crazy. Please get organised with security.

Have you tried either of the below? Select the debit card option - your main aim here is to get through to someone who can help

[font=Arial, Helvetica, Verdana, sans-serif]f you wish to speak to someone about Fraud on an account please contact us on:
Republic of Ireland: 00353 1 4885466[/font]
[font=Arial, Helvetica, Verdana, sans-serif]How can I report a lost or stolen card?
Contact our 24 hour Lost/Stolen Department:[/font]

• Republic of Ireland    1890 706 706
  
• Great Britain/Northern Ireland    0345 309 8099
  
• Outside these locations    +353 567 757 007
  
  
  
  
  

[*]
The 4885466 number is ONLY for credit cards. What number do I dial for current accounts. There are no options for current account fraud on this number.

[*]
Visa Debit cards is 1 - as this hangs off your current account, they should be able to help or at least put a hold on ur account until you can contact a branch

joeirish

joeirish wrote: »

[*]
The 4885466 number is ONLY for credit cards. What number do I dial for current accounts. There are no options for current account fraud on this number.

[*]

LuckyCharms wrote: »

[*]
Visa Debit cards is 1 - as this hangs off your current account, they should be able to help or at least put a hold on ur account until you can contact a branch

[*]

That is so crazy, why not an option for current accounts?

also

I cannot contact my branch because there is no way to do this via phone anymore. I cannot get to the branch physically either. So what now?

joeirish

I will hold BoI liable for any unauthorised activity on my account and I will use a copy of this timed and dated discussion to show you have been notified. Now please get the matter sorted.

LuckyCharms

joeirish wrote: »

I will hold BoI liable for any unauthorised activity on my account and I will use a copy of this timed and dated discussion to show you have been notified. Now please get the matter sorted.

Joe, have you got through to anyone on that number and mentioned the current account fraud? If so, what did they say?

Noone will pick this up here until the morning

RossieMan

The phone option, **** may it be does get you through to security. Credit cards is fine too, they can transfer you.

Boards isn't maned 24/7 like their phone lines.

SkinnyBuddha

tbh it sound's like someone doesn't know how to use a phone

joeirish

LuckyCharms wrote: »

joeirish wrote: »

I will hold BoI liable for any unauthorised activity on my account and I will use a copy of this timed and dated discussion to show you have been notified. Now please get the matter sorted.

Joe, have you got through to anyone on that number and mentioned the current account fraud? If so, what did they say?

Noone will pick this up here until the morning

Finally got through to somebody but why only have options for Visa debit and Credit card. Nothing for current account. Maybe you should update your phone options.

joeirish

Credit card option tried to put me through to somebody but told me I had chosen the wrong option. When I said there was no option for current account he seemed taken by surprise. Said there should be.

RossieMan wrote: »

The phone option, **** may it be does get you through to security. Credit cards is fine too, they can transfer you.

Boards isn't maned 24/7 like their phone lines.

joeirish

Sounds like you should be in bed.

SkinnyBuddha wrote: »

tbh it sound's like someone doesn't know how to use a phone

SkinnyBuddha

joeirish wrote: »

Sounds like you should be in bed.

SkinnyBuddha wrote: »

tbh it sound's like someone doesn't know how to use a phone

Take your own advice:rolleyes:

Can't believe you don't know how to use a phone...... lol

RossieMan

How have you current account fraud exactly? Someone got on your 365?

Bank of Ireland: Tara

joeirish wrote: »

Credit card option tried to put me through to somebody but told me I had chosen the wrong option. When I said there was no option for current account he seemed taken by surprise. Said there should be.

RossieMan wrote: »

The phone option, **** may it be does get you through to security. Credit cards is fine too, they can transfer you.

Boards isn't maned 24/7 like their phone lines.

Hi joeirish,

I'm sorry to hear you've had an unauthorised withdrawal on your current account. Can I ask what type of transaction was made i.e. card payment or 365 transfer? 

Thanks
Tara