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Passport Renewal

  • 06-02-2017 6:40pm
    #1
    Mairtinfla
    Registered Users, Registered Users 2 Posts: 3 ✭


    Hi.

    Just wondering if anyone can answer a question for me.

    I have applied to renew my passport. I am told on the passport tracking that the issue date is the 8/2, I travel on the 9/2. I asked the passport office if I can collect the new passport on the 8/2 but they told me because it was done through passport express it has to be posted out.

    Does anyone know if it will be posted on the 8/2 or after this date? The passport office will not answer the same question!!


Comments

  • #2
    masterK
    Registered Users, Registered Users 2 Posts: 2,757 ✭✭✭masterK


    I just got mine back, the system said it would be 3/2 but it came the 30th of January so you should be fine


  • #3
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    How can anyone here give you a more official answer. Perhaps call again, be nice, and if you're not getting further, ask to speak with a manager. I would advise to be as nice as pie


  • #4
    Mairtinfla
    Registered Users, Registered Users 2 Posts: 3 ✭Mairtinfla


    When I call the number on the passport website the voice explains in both English and Irish that they do not take calls because of the high level of calls. Only able to contact them by twitter or email. Have done both.


  • #5
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Mairtinfla wrote: »
    When I call the number on the passport website the voice explains in both English and Irish that they do not take calls because of the high level of calls. Only able to contact them by twitter or email. Have done both.

    Well that's not really good customer service. Perhaps call them out on it in twitter in a very nice polite way. I know my partner was able to sort her passport out after submitting it through the post office. She had to collect it herself in order to get it in time. But she dealt with a very understanding person


  • #6
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Get onto a politician. Seriously. They're good at following that stuff up.


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  • #7
    mcbobbyb
    Registered Users, Registered Users 2 Posts: 242 ✭✭mcbobbyb


    Hi I had a similar problem. How I solved it was to join twitter and message the passport office. I quickly got a reply asking for the tracking number and they told me exactly where in the process the passport was. At the time I was told it was ready and they told me I'd have it in two days.... which I did.


  • #8
    Mairtinfla
    Registered Users, Registered Users 2 Posts: 3 ✭Mairtinfla


    [Deleted User] wrote: »
    Get onto a politician. Seriously. They're good at following that stuff up.
    I have a form filled out with my local TD, but nothing as yet. Not holding my breath on this one.


  • #9
    Boom_Bap
    Moderators, Music Moderators, Society & Culture Moderators Posts: 25,734 Mod ✭✭✭✭Boom_Bap


    I've closed this thread in AH.

    There is a thread in the Travel forum that you could ask in which has plenty of folk with knowledge in this area posting:

    http://www.boards.ie/vbulletin/showthread.php?t=2055861574

    Please read the charter and thread rules before posting.


This discussion has been closed.
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