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3d secure screen not completing

  • 05-02-2017 1:19pm
    #1
    weary1
    Registered Users, Registered Users 2 Posts: 41 ✭


    While using 3D secure screen to make a purchase this happened.
    I entered my 3D password and hit Submit icon.
    I got the message that if the payment was not approved after 60 seconds then hit the Continue icon.
    I waited 60 secs then hit return - I did this 3 times. Nothing changed on the screen.


    But when I rang BOI I find that 3 payments were approved by them (but not taken up).
    I got no failure message telling me money was approved but transaction failed.

    Who owns the 3D screen/software ?  I think I should have got a screen message to say money was approved (even if a retail agent failed to complete the transaction)


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    weary1 wrote: »
    While using 3D secure screen to make a purchase this happened.
    I entered my 3D password and hit Submit icon.
    I got the message that if the payment was not approved after 60 seconds then hit the Continue icon.
    I waited 60 secs then hit return - I did this 3 times. Nothing changed on the screen.


    But when I rang BOI I find that 3 payments were approved by them (but not taken up).
    I got no failure message telling me money was approved but transaction failed.

    Who owns the 3D screen/software ?  I think I should have got a screen message to say money was approved (even if a retail agent failed to complete the transaction)
    Hi Weary1,

    Thank you for contacting us here on Boards.ie.

    We’re sorry to hear this. We are unaware of any issues with using 3D secure.

    We will certainly report this to our support team here, if you have any further difficulties using 3D please let us know.


    Thanks,

    Tara C


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