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Activate Contactless CC

  • 03-02-2017 2:46pm
    #1
    jeffk
    Registered Users, Registered Users 2 Posts: 5,881 ✭✭✭


    I’ve just been on hold for twenty minutes and gave up and said I’ll try here

    Got a pre-existing MasterCard upgraded/changed to one with contactless feature, went out to use it in costa and wouldn’t work (worked when you put it in and put pin in), girl in queue says you might need to activate it.

    Go to ATM, take out €20, then into Tesco and contactless working away

    Then I see a cash advance fee of €2.54 on my card.

    SO did I need to activate the card to get contactless payment and if yes is it hard luck I had to pay a service charge to do so?


    Thanks


Comments

  • #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    jeffk wrote: »
    I’ve just been on hold for twenty minutes and gave up and said I’ll try here

    Got a pre-existing MasterCard upgraded/changed to one with contactless feature, went out to use it in costa and wouldn’t work (worked when you put it in and put pin in), girl in queue says you might need to activate it.

    Go to ATM, take out €20, then into Tesco and contactless working away

    Then I see a cash advance fee of €2.54 on my card.

    SO did I need to activate the card to get contactless payment and if yes is it hard luck I had to pay a service charge to do so?


    Thanks
    Hi jeffk

    Thanks for getting in touch with us today.

    Apologies for the phone delay you've experienced with us today.  We're sorry to hear the advice given has now charged a cash advance fee to your card. A Chip & PIN transaction will activate the contactless function on your card for you. 

    Many Thanks
    Alison


  • #3
    jeffk
    Registered Users, Registered Users 2 Posts: 5,881 ✭✭✭jeffk


    Hello Alison,

    SO basically when I used the card with pin that would have activated it?

    and

    I'm down the €2.50? I thought Ive free banking for keeping a minimum amount? 

    Jeff


  • #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    jeffk wrote: »
    Hello Alison,

    SO basically when I used the card with pin that would have activated it?

    and

    I'm down the €2.50? I thought Ive free banking for keeping a minimum amount? 

    Jeff
    Hi jeffk 

    A point of sale transaction will activate the contactless function on your Credit Card. Is it the free transaction banking you are referring to? This offer is available on the current account rather than the Credit Card, more info on page 6  here

    Sincere apologies again for the phone delay trying to reach a colleague, 

    Many Thanks
    Alison


  • #5
    jeffk
    Registered Users, Registered Users 2 Posts: 5,881 ✭✭✭jeffk


    Hey Alison

    Thanks for the information,I know it's only 2.50 , but it's highly annoying to be a loss over no fault of my own. Plus imagine if I took out more money, lucky it was only 20

    I double checked the letter with the card and nowhere did it mention activation. I think going forward it should mention that you need to physically use the credit card/pin prior to using contactless services

    I'm more annoyed over the charge then the call thanks


  • #6
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    jeffk wrote: »
    Hey Alison

    Thanks for the information,I know it's only 2.50 , but it's highly annoying to be a loss over no fault of my own. Plus imagine if I took out more money, lucky it was only 20

    I double checked the letter with the card and nowhere did it mention activation. I think going forward it should mention that you need to physically use the credit card/pin prior to using contactless services

    I'm more annoyed over the charge then the call thanks
    Hi jeffk, I’m sorry to hear this and I’ll certainly pass on your feedback to the team here. If you would like to make a complaint about any aspect of the service, please see here for details.

    Please get in touch again if you need anything else, thanks.

    Nicola


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