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Customer service -complaint

  • 02-02-2017 6:38pm
    #1
    Daisy2014
    Registered Users, Registered Users 2 Posts: 1 ✭


    I joined with a bundle in may 2016, including TV, landline, broadband ,mobile.
    Service from installation to date has been appalling .
    My landlines has never worked .
    Now I have no broadband or TV either .
    Have made numerous complaints -
    But I never got my unique number to take it to comreg.
    Engineer came yesterday and left having fixed nothing .
    Still waiting on call back from eir -when I replied to their text with 'unresolved '
    After getting a text yesterday saying my issue is resolved .
    My issue will only be resolved when I get a refund for a service I've been paying for 9 months -and never received .
    Customer service -non existant .
    Have now had total loss of service for a week .


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Daisy2014 wrote: »
    I joined with a bundle in may 2016, including TV, landline, broadband ,mobile.
    Service from installation to date has been appalling .
    My landlines has never worked .
    Now I have no broadband or TV either .
    Have made numerous complaints -
    But I never got my unique number to take it to comreg.
    Engineer came yesterday and left having fixed nothing .
    Still waiting on call back from eir -when I replied to their text with 'unresolved '
    After getting a text yesterday saying my issue is resolved .
    My issue will only be resolved when I get a refund for a service I've been  paying for 9 months -and never received .
    Customer service -non existant .
    Have now had total loss of service for a week .
    Hi  Daisy2014,


    Thanks for getting in touch. 
    I'm sorry to hear this and I understand this must be quite frustrating. Can you PM me your name and account number and I'll look into this for you.

    Thanks,
    Pamela 


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