365online service desk error

Poncke

Hello, 

Whenever I go to the Service Desk on my 365online account, and click a question I asked, I get logged out. When clicking on the Sent tab, the system doesnt respond. 

Is there a bug or an issue with the 365online Service Desk at the moment? 

THanks

Bank of Ireland: Tara P

Poncke wrote: »

Hello, 

Whenever I go to the Service Desk on my 365online account, and click a question I asked, I get logged out. When clicking on the Sent tab, the system doesnt respond. 

Is there a bug or an issue with the 365online Service Desk at the moment? 

THanks

Hi Poncke,


Thank you for contacting us here on Boards.ie.


Our 365 Online service desk is operating as normal.
Can we ask you to clear your cache on PC and log on to Banking 365 Online again?


If this is unsuccessful you can call BOI Direct on 0818365365 and a representative will raise this on your behalf with our online support team.


Representatives are available Monday-Friday 8am-midnight and 9am-6pm weekends and bank holidays.


Thanks,

Tara C

Poncke

Bank of Ireland: Tara C wrote: »

Poncke wrote: »

Hello, 

Whenever I go to the Service Desk on my 365online account, and click a question I asked, I get logged out. When clicking on the Sent tab, the system doesnt respond. 

Is there a bug or an issue with the 365online Service Desk at the moment? 

THanks

Hi Poncke,


Thank you for contacting us here on Boards.ie.


Our 365 Online service desk is operating as normal.
Can we ask you to clear your cache on PC and log on to Banking 365 Online again?


If this is unsuccessful you can call BOI Direct on 0818365365 and a representative will raise this on your behalf with our online support team.


Representatives are available Monday-Friday 8am-midnight and 9am-6pm weekends and bank holidays.


Thanks,

Tara C

Yeah, the standard ICT support answer, doesnt work though. 

For security reasons the use of the back, forward and refresh buttons of the browser are not recommended and may result in your session being timed out. Your session may also be terminated if you perform another action while the page is still loading.
Your session has been terminated and you have been logged out.

Thanks

homenotaway

Hi Tara,

I'm having similar issues.

Unable to see my accounts, unable to transfer money etc.

Is there something wrong with the whole system?

TIA.

Poncke

Even after your maintenance your online service desk is broken 

For security reasons the use of the back, forward and refresh buttons of the browser are not recommended and may result in your session being timed out. Your session may also be terminated if you perform another action while the page is still loading.
Your session has been terminated and you have been logged out.

homenotaway

Actually got mine sorted by going into my browser's (Chrome),

then advanced settings,

then privacy,

then clear browsing data,

then clear cookies and cached data!

Works fine now:)

Bank of Ireland: Nicola

homenotaway wrote: »

Actually got mine sorted by going into my browser's (Chrome),

then advanced settings,

then privacy,

then clear browsing data,

then clear cookies and cached data!

Works fine now:)

Hi homenotaway, glad to hear you got it sorted and thanks for letting us know.
Please get in touch if you need anything else, thanks.
Nicola

Bank of Ireland: Nicola

Poncke wrote: »

Even after your maintenance your online service desk is broken 

For security reasons the use of the back, forward and refresh buttons of the browser are not recommended and may result in your session being timed out. Your session may also be terminated if you perform another action while the page is still loading.
Your session has been terminated and you have been logged out.

Sorry to hear this Poncke, please can you let me know if you’re still having difficulties with the website today?
Thanks

Nicola