Number profile incorrect

jgbyr

Hi, not sure Iif you can help me, but here goes.
I'm currently with a different provider but I'm looking at my broadband options. The eir website checker is showing my landline number with an incorrect speed. I know this for definite. I have called the Eir sales to find out my broadband options but the speed given is incorrect & I was told that the speed I have is not possible.
I had an Eir guy here recently checking a dial fault & he confirmed my speeds are listed incorrectly(in fact they could be higher) & it must be a setting that's wrong somewhere on the system.
My provider cannot sort this as they don't own the lines.
I can't consider moving until I know what speeds I can get.

Any help would be appreciated. Thanks

Eir: Pamela

jgbyr wrote: »

Hi, not sure Iif you can help me, but here goes.
I'm currently with a different provider but I'm looking at my broadband options. The eir website checker is showing my landline number with an incorrect speed. I know this for definite.  I have called the Eir sales to find out my broadband options but the speed given is incorrect & I was told that the speed I have is not possible.
I had an Eir guy here recently checking a dial fault & he confirmed my speeds are listed incorrectly(in fact they could be higher) & it must be a setting that's wrong somewhere on the system.  
My provider cannot sort this as they don't own the  lines.  
I can't consider moving until I know what speeds I can get.

Any help would be appreciated. Thanks

Hi  jgbyr,


Thanks for getting in touch.

Does your provider use the same infrastructure as eir? Feel free to PM me your name and line number and I can check the speed your line is prequaling for.

Thanks,
Pamela 

jgbyr

Eir: Pamela wrote: »

Hi  jgbyr,


Thanks for getting in touch.

Does your provider use the same infrastructure as eir? Feel free to PM me your name and line number and I can check the speed your line is prequaling for.

Thanks,
Pamela 

Thank you Pamela. Pm sent.

Eir: Pamela

jgbyr wrote: »

Eir: Pamela wrote: »

Hi  jgbyr,


Thanks for getting in touch.

Does your provider use the same infrastructure as eir? Feel free to PM me your name and line number and I can check the speed your line is prequaling for.

Thanks,
Pamela 

Thank you Pamela. Pm sent.

Thanks  jgbyr,


-Pamela 

jgbyr

Thank you for your reply. I've just pm'd a query.

Thanks

Eir: Pamela

jgbyr wrote: »

Thank you for your reply. I've just pm'd a query.

Thanks

No problem jgbyr. I'm just going through my PM's now.


-Pamela 

jgbyr

Thanks for taking the time to answer my queries Pamela. I appreciate it.
Regards

Eir: Pamela

jgbyr wrote: »

Thanks for taking the time to answer my queries Pamela. I appreciate it.
Regards

No problem at all  jgbyr :D
Please do let me know if you have any further queries.


Thanks,
Pamela