Screen sharing in tech support with US companies - risks

Impetus

I was chatting with a tech support 'artist' with an IQ of about 10 tonight, working for a major US software producer. I didn't know where s/he was located. They asked if they could do some screen sharing.

I refused, given the lack of accountability and anonymity of the situation and cancelled my over-priced cloud account with that company.

The EU needs to introduce security standards for tech support with particular reference to control of the non-EU (or British - which is the same thing today) company, and screen sharing and similar. I have a 1GB up and down connection here, and they could suck a lot of my hard drive if their 'screen sharing' was designed to permit them to do that.

The EU needs to delete their dumb 'cookie consent' spam, and get real about IT security, and perhaps replace Mr Giovanni BUTTARELLI, the EU data protection 'supervisor'.

testicles

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the_syco

TeIf you don't want tech support, don't ring them, and watch as your PC gets slower and slooooowwweeeerrrr...!

What screen sharing software did they want to use? TeamViewer?

SkinnyBuddha

Impetus wrote: »

I was chatting with a tech support 'artist' with an IQ of about 10 tonight, working for a major US software producer. I didn't know where s/he was located. They asked if they could do some screen sharing.

I refused, given the lack of accountability and anonymity of the situation and cancelled my over-priced cloud account with that company.

The EU needs to introduce security standards for tech support with particular reference to control of the non-EU (or British - which is the same thing today) company, and screen sharing and similar. I have a 1GB up and down connection here, and they could suck a lot of my hard drive if their 'screen sharing' was designed to permit them to do that.

The EU needs to delete their dumb 'cookie consent' spam, and get real about IT security, and perhaps replace Mr Giovanni BUTTARELLI, the EU data protection 'supervisor'.

From reading your threads I'd say your are a nightmare to deal with.....

listermint

Erm... Why sign up to cloud services if you are so worried about your data.


Makes no sense....

m5ex9oqjawdg2i

OP, it seems your only topic of interest is data security. You might also need to readjust your attitude, ahem. It's highly unlikely a large US software company has hired somebody with the IQ of 10. I guess you called them and it didn't go exactly to your liking.

Caller: "I need this"
Support: "I'm sorry sir, we don't offer that, but we can try fix your problem with an alternative method"
Caller: "YOU'RE STUPID!!!"

Honestly, if you are that obsessed with security, don't have an online presence. Do you have a lot of important data on your hard drives or is it just movies and music

Impetus

the_syco wrote: »

TeIf you don't want tech support, don't ring them, and watch as your PC gets slower and slooooowwweeeerrrr...!

What screen sharing software did they want to use? TeamViewer?

That is what I did. But one can come across a serious issue which requires expert help, and I don't want that to originate from the USA for security reasons. Especially with a high bitrate connection.

Impetus

Rosemary Shrilling Explosion wrote: »

OP, it seems your only topic of interest is data security. You might also need to readjust your attitude, ahem. It's highly unlikely a large US software company has hired somebody with the IQ of 10. I guess you called them and it didn't go exactly to your liking.

Caller: "I need this"
Support: "I'm sorry sir, we don't offer that, but we can try fix your problem with an alternative method"
Caller: "YOU'RE STUPID!!!"

Honestly, if you are that obsessed with security, don't have an online presence. Do you have a lot of important data on your hard drives or is it just movies and music

But the 'large software company' can have their hose to the internet stolen from by others. Not to mention the vendor who supplied the screen sharing system. All American (and some/much other origin) software is suspect. Period. Largely because people, including 'governments' are prepared to pay for the info stolen. So they can turn democracy on its head, if they so wish / are capable of doing.

Impetus

listermint wrote: »

Erm... Why sign up to cloud services if you are so worried about your data.


Makes no sense....

I don't want to name the company, but they have a monopoly in certain applications.

Impetus

SkinnyBuddha wrote: »

From reading your threads I'd say your are a nightmare to deal with.....

You might consider me a 'nightmare' to deal with, but I am a lawyer, and accountant, and know my way around data security, programming and social skills various. So if you are 'data protection evil' consider me to be probably your worst nightmare... :-)

SkinnyBuddha

Impetus wrote: »

They asked if they could do some screen sharing.

Also I think you are confused between screen sharing and remote access.....I'm surprised you got beyond L1.

SkinnyBuddha

Impetus wrote: »

social skills

lulz :rolleyes:

Impetus

Impetus wrote: »

That is what I did. But one can come across a serious issue which requires expert help, and I don't want that to originate from the USA for security reasons. Especially with a high bitrate connection.

If you want expert, help ask on here. Most people interested and talented in InfoSec, stopped calling Tech Support years ago, or when they do they lie to them just to get the information they need. The only times I've rung Tech support is to find VPI/VCI numbers for my router when I bought a new non-ISP supported router.

"Are you using the Piece of sh!t 5000 you were issued with?"
Me:"Yes of course...."

If you seriously care about your data security, build your own cloud. Buy 10 raspberry Pi's and external harddrives, give them to friends and family. Make penpals in the US and on the continent. Find or write a solution for managing them. All harddrives encrypted and all communication via SSH. Thats the closest you will get to a fully secure cloud.

Impetus

Deleted User wrote: »

If you want expert, help ask on here. Most people interested and talented in InfoSec, stopped calling Tech Support years ago, or when they do they lie to them just to get the information they need. The only times I've rung Tech support is to find VPI/VCI numbers for my router when I bought a new non-ISP supported router.

"Are you using the Piece of sh!t 5000 you were issued with?"
Me:"Yes of course...."

If you seriously care about your data security, build your own cloud. Buy 10 raspberry Pi's and external harddrives, give them to friends and family. Make penpals in the US and on the continent. Find or write a solution for managing them. All harddrives encrypted and all communication via SSH. Thats the closest you will get to a fully secure cloud.

If one may so, you are rambling off topic. If one pays several hundred EUR for a cloud service per month (or indeed any sum), it should work. If it does not, the vendor's tech support should be able to fix it. Without putting their hand into your 'wallet' of data, figuratively speaking. If they are based in Trump or May land, they are particularly suspect in my books. If Mr Trump wants to impose border taxes, it seems to me that the EU should 2X the trump border taxes, which would encourage home grown alternatives. Theft of intellectual property is just another 'tax'.

testicles

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Impetus

testicles wrote: »

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What has this got to computer security issues? You are just being idiot, provocative. If you have evidence that tech support screen sharing with US companies is secure please provide it. Or shut up. Who/what are you trying to protect, and why do you want to protect them?

One would have thought that this is supposed to be a forum on information security issues .... rather than mutterings from a group of yes-people, paid for by the IT industry.

There is no professional regulation/formal training of computer security people as one has for people who work for large professional services firms, as far as I can see. The masses are leaving petabytes of private data in the hands of *.* - (feel free to disambiguate the *.*, as you wish).

testicles

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SkinnyBuddha

Impetus wrote: »

What has this got to computer security issues? You are just being idiot, provocative. If you have evidence that tech support screen sharing with US companies is secure please provide it. Or shut up. Who/what are you trying to protect, and why do you want to protect them?

One would have thought that this is supposed to be a forum on information security issues .... rather than mutterings from a group of yes-people, paid for by the IT industry.

There is no professional regulation/formal training of computer security people as one has for people who work for large professional services firms, as far as I can see. The masses are leaving petabytes of private data in the hands of *.* - (feel free to disambiguate the *.*, as you wish).

:rolleyes:

You come across as a rude ingorant little **** (feel free to disambiguate the ****, as you wish).I'd say any company that has had dealings with you were fukking delighted when ye cancelled your suscription.

Out of curiousity what programming experience do you have ?

Impetus

testicles wrote: »

This post has been deleted.

Screen sharing is no different to me letting you or somebody else have physical access to one's PC. They can read your email or whatever...... There are no legal regulations on screen sharing. The person at the other end of the line could suck your main storage dry of data using screen sharing. At least, if they had physical access to your pc, in front of you one could see them inserting a USB thumb drive. Online - it can be made invisible. There is a big market in stolen data. Most software is buggy and leaves MB's of 'fingerprints' all over one's storage.

Impetus

SkinnyBuddha wrote: »

:rolleyes:

You come across as a rude ingorant little **** (feel free to disambiguate the ****, as you wish).I'd say any company that has had dealings with you were fukking delighted when ye cancelled your suscription.

Out of curiousity what programming experience do you have ?

Where is the "rude" please? I started with FORTRAN when I was five years old..

SkinnyBuddha

Impetus wrote: »

Where is the "rude" please?

I was chatting with a tech support 'artist' with an IQ of about 10 tonight

You are just being idiot

Or shut up

:rolleyes::rolleyes:

Impetus wrote: »

I started with FORTRAN when I was five years old..

you have coding experience from when you were 5 ? How old are you now ?

Let me clarify...I wasn't enquiring about what coding experience you have gained sitting in your bedroom.

Any real world experience ?

Impetus

SkinnyBuddha wrote: »

:rolleyes::rolleyes:



you have coding experience from when you were 5 ? How old are you now ?

Let me clarify...I wasn't enquiring about what coding experience you have gained sitting in your bedroom.

Any real world experience ?

I neither named the person nor the company. There is nothing 'rude' about that.

What has my age got to do with the quasi-Herxheimer reaction, which you have sprayed across this topic?

SkinnyBuddha

Impetus wrote: »

I neither named the person nor the company. There is nothing 'rude' about that.

and ignore the examples of you being rude..lol

Impetus wrote: »

What has my age got to do with the quasi-Herxheimer reaction, which you have sprayed across this topic?

You're a Walter Mitty

Lawyer me a$$:rolleyes:

kippy

Impetus wrote: »

I was chatting with a tech support 'artist' with an IQ of about 10 tonight, working for a major US software producer. I didn't know where s/he was located. They asked if they could do some screen sharing.

I refused, given the lack of accountability and anonymity of the situation and cancelled my over-priced cloud account with that company.

The EU needs to introduce security standards for tech support with particular reference to control of the non-EU (or British - which is the same thing today) company, and screen sharing and similar. I have a 1GB up and down connection here, and they could suck a lot of my hard drive if their 'screen sharing' was designed to permit them to do that.

The EU needs to delete their dumb 'cookie consent' spam, and get real about IT security, and perhaps replace Mr Giovanni BUTTARELLI, the EU data protection 'supervisor'.

Can I ask what are your expectations and concerns in this scenario?
How do you suggest the EU assist you with your concerns?


This thread has turned into "I'm a bigger geek than you" already.

uck51js9zml2yt

Impetus wrote: »

Screen sharing is no different to me letting you or somebody else have physical access to one's PC. They can read your email or whatever...... There are no legal regulations on screen sharing. The person at the other end of the line could suck your main storage dry of data using screen sharing. At least, if they had physical access to your pc, in front of you one could see them inserting a USB thumb drive. Online - it can be made invisible. There is a big market in stolen data. Most software is buggy and leaves MB's of 'fingerprints' all over one's storage.

Stranger puts a USB into your computer..Yeah..Very secure.....Not
I'm sure he won't put any Trojans onto your PC!

screamer

It's actually already in EU data protection laws, perhaps not well known about, but to be compliant the support person has to be based in the EU and even sharing a screen with a non EU based person is breaking the laws........

kippy

screamer wrote: »

It's actually already in EU data protection laws, perhaps not well known about, but to be compliant the support person has to be based in the EU and even sharing a screen with a non EU based person is breaking the laws........

What law stipulate this?
As a private citizen in a private capacity I can share a screen with whomever I like.........

SkinnyBuddha

screamer wrote: »

and even sharing a screen with a non EU based person is breaking the laws........

Rubbish

Impetus

kippy wrote: »

Can I ask what are your expectations and concerns in this scenario?
How do you suggest the EU assist you with your concerns?


This thread has turned into "I'm a bigger geek than you" already.

There should be EU regulations on the modality of screen sharing, what data can be captured, and big fines for companies that suck data out of victim's PCs and provide same for 'bonus points' or $$$ to NSA and similar types. Particularly in the current political lunatic racist, environment that operates in certain Anglo-Saxon jurisdictions.

kippy

Impetus wrote: »

There should be EU regulations on the modality of screen sharing, what data can be captured, and big fines for companies that suck data out of victim's PCs and provide same for 'bonus points' or $$$ to NSA and similar types. Particularly in the current political lunatic racist, environment that operates in certain Anglo-Saxon jurisdictions.

What data would you expect to be captured from a screen sharing session?
What makes you think other data was being captured?

You reckon the NSA need to get sold data by companies who screenshare and suck a copy of your HDD?

I really worry about some of the people I see posting on this site. I hope they are not being serious a lot of the time.

SkinnyBuddha

Hey Impetus would run this and send in the logs ? Might be some hint in there where you broke the config file.

+                                                   +  *                                             +*  *     +                                        *+     + **                                     +    *       +*                                           +      *  +                                                               *+      +                                        +                         *    +******************************************* *************************                                                  +                      +                                                      +                                                  *+     +                                          *+*       +                                        *+  *      *                                          +  *+      +                                           + *  +    +********                                       *      +                                                    + +*     +                                             *   *+       +                                           *+    *      *                                             +    *+      +                                              +   *    +    +******                                              **+                                                         +*                                                         +  *                                                            *+ +     +                                                *   +        +      ***+                                            *     * +*    +                                                       *  *+        *                                              +    +    *     +  +                                                  *   *+ +      ************************+                            * + * +    +                                                          *     +                             *                              +  + *+                             +                                  +*                                                               +   *     +                                                        *  *  +      *******************************************************+* +  *   +    +                                                              *       +                                                            *  +   +  +*     +                                                      +     *    *+       +                                                          *+     *      *                                                            + *    +      +                                                             + *  *    +************                                                        *    +      +                                                               *  +         +     *                                                                 +      * +     +                                                                  *+   +**    +******************************************************************* *                                                                        +   +    *       +                                                                              *   +         +    +                                                                        +          +*     ***+                                                              *         *       *+   +                                                                             *                                                                        *         +   +    *    +       *                                                                +              *   +        +    +  +                                                                              +        *+     *******+                                                                   *         *   +*   +                                                                                      *                                                                                *         +  +    *           *                                                                     +             *   +    +      +                                                                                  +     *****************************+                                                     *         *   +                                                                                              *                                                                                        *         +                                 *                                                       +                                 +   ************************************************************************+                    *  +                                                                       *                     *                                                                                                 +                                                                          +  

testicles

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KoolKid

Closing this. Its going nowhere.
Warning for Impetus for personal Abuse.
If you really want some help or advice from some of the well experienced people here I'd suggest you start a thread in a more civil manner.