Passenger Manifests V actual Passengers

CardinalJ

Currently in my 3rd hour of sitting on a plane that has an extra passenger compared to the manifest.

How can someone who's not on the manifest get on a plane.

Theyre sorting it out and I understand why they have to, but how can someone who isnt on a manifest get on a plane?

Irish Steve

In the absence of any details about the departure airport and airline involved, I suspect that very few people are going to be willing or able to make any sort of comment, let alone a meaningful comment, as there's just not enough information to determine what may or may not have happened.

billie1b

It was the Thomson flight TOM1626 DUB to INN, 164 pax through the gate, 165 on the aircraft, took them an age to get it sorted.

Locker10a

Various reasons this can happen, infants(who are supposed to travel on parents laps) are a great example of a mix up of numbers. Some parents book a seat for their baby which they don't need to do if they are under 2, normally so they can have a full row to themselves, but this can cause confusion with total on board and empty seats etc. But this situation is normally enquired about and sorted within 5 mins. Someone got through without scanning their boarding pass, in which case
Another sceanario is a member of a party travelling togeather couldn't board the fligh for what ever reason. Large families often hand over all boarding passes togeather and thus an absent person is on the system but not present. You'd be shocked how often this happens and the family or group don't bother telling anyone that their friend/relative isint coming!!
I suppose in your case either someone's pass wasn't scanned or someone wandered onto the wrong plane! Another very common situation!

Gaoth Laidir

I remember boarding a plane from Linate to Olbia one time and there was a hoo-ha about the manifest. It turned out a couple sitting beside me had boarded the wrong plane (meant to be going to Venice, I think). Not sure how someone can do that but there you go.

Jamie2k9

how can someone who isnt on a manifest get on a plane?

One or two staff members trying to board 160+ passengers in an orderly manor, can easily happen.

Over 3 hours to address a minor problem, really.....can one assume the manifest was incorrect to begin with if it wasn't what were staff doing.

CardinalJ

Jamie2k9 wrote:

Over 3 hours to address a minor problem, really.....can one assume the manifest was incorrect to begin with if it wasn't what were staff doing.

Yea was a massive pain but got the impression wasnt anyone who was presents fault.

Senecio

A few years ago a couple of work colleagues of boarded a flight from Brisbane to Tokyo. Or so they thought. The cabin doors had closed but before pushback the pilot/FO started talking about the expected weather conditions on arrival in Wellington. The quickly notified cabin crew and disembarked.

Danbo!

Most internal flights in the US I've been on have expressly stated "this is flight abc to xyz" very clearly and repeatedly during and after boarding. Never understood how it was even possible to board the wrong flight until a flight to Kansas, when a guy in front shouted "Kansas?! no, no, no" and ran to the front.

Well, given the destination, he may have just changed his mind :pac:


Unrelated fact: Kansas MCI has the highest rate of bird strikes in the US. And the airport hotel is a dull place to stay for 10 days

robyntmorton

Danbo! wrote: »

Unrelated fact: Kansas MCI has the highest rate of bird strikes in the US. And the airport hotel is a dull place to stay for 10 days

I didn't know that! Though in all the times I've flown ex MCI I've had my checked bags searched by the TSA 3 times, and been delayed by 24 hours twice. One due to runway resurfacing in Minneapolis (but got upgraded to Northwest Business Class - ka-ching) and the other in Feb 2008, the first time in 40 years the airport was closed by snow.

She's a nice airport to go through. Designed for a different age, but I liked it.

Danbo!

robyntmorton wrote: »

I didn't know that! Though in all the times I've flown ex MCI I've had my checked bags searched by the TSA 3 times, and been delayed by 24 hours twice. One due to runway resurfacing in Minneapolis (but got upgraded to Northwest Business Class - ka-ching) and the other in Feb 2008, the first time in 40 years the airport was closed by snow.

She's a nice airport to go through. Designed for a different age, but I liked it.

A lovely airport, quiet and quick. Mid continent international is such a romantic name that instils images of the golden era of travel, so it's weird to such a huge airfield with just a handful of commuter aircraft at gates

sharkman

billie1b wrote: »

It was the Thomson flight TOM1626 DUB to INN, 164 pax through the gate, 165 on the aircraft, took them an age to get it sorted.

The onboard crew counted incorrectly , and refused to allow the staff who had boarded the aircraft to verify the headcount .I believe it was 174 onboard and the crew counted 175.

Locker10a

sharkman wrote: »

billie1b wrote: »

It was the Thomson flight TOM1626 DUB to INN, 164 pax through the gate, 165 on the aircraft, took them an age to get it sorted.

The onboard crew counted incorrectly , and refused to allow the staff who had boarded the aircraft to verify the headcount .

Don't the crew only do a headcount if there is a discrepancy to begin with ?
I still can't believe this too 3 hours to sort out

CardinalJ

sharkman wrote:

The onboard crew counted incorrectly , and refused to allow the staff who had boarded the aircraft to verify the headcount .I believe it was 174 onboard and the crew counted 175.

Swissport staff asked us for our boarding cards as part of counting us 3 times. Then walked the plane with their passenger list and marked us off while checking our passports and boarding cards again.

sharkman

CardinalJ wrote: »

Swissport staff asked us for our boarding cards as part of counting us 3 times. Then walked the plane with their passenger list and marked us off while checking our passports and boarding cards again.

Sorry, yes the Swissport staff were eventually allowed on to check and cross checked their count against check in numbers, however the crew disagreed with this . Swissport made a decision to disembark all passengers to reconcile through the gate .Where again the count was correct, at this stage the crew realised their count was incorrect.
That's my understanding.

exaisle

*mental note...never go anywhere with Thomson.....

ectoraige

Jaysus, three hours? I could understand it if they were counting toddlers in a gummy bear factory while blindfolded, but seated passengers on an aircraft? Were the crew looking for a mandatory layover in Austria or something???

Actually - is that ever a thing - a delay caused by crew pissed off at their schedule so they hit their max hours?

Locker10a

exaisle wrote: »

*mental note...never go anywhere with Thomson.....

Have used them several times and find them to offer a consistently good product, and very professional standards. One of the best airlines in Europe in my experience.

Locker10a

ectoraige wrote: »

Jaysus, three hours? I could understand it if they were counting toddlers in a gummy bear factory while blindfolded, but seated passengers on an aircraft? Were the crew looking for a mandatory layover in Austria or something???

Actually - is that ever a thing - a delay caused by crew pissed off at their schedule so they hit their max hours?

No that is not a thing

Pat Dunne

exaisle wrote: »

*mental note...never go anywhere with Thomson.....

Bit of an over reaction there Pal!

I have been delayed many times over the years by a number of different airlines, some of which used to be referred to as "national carrier's or flag carrier's". Part and parcel of travelling, hasn't deterred me from using them yet.

CardinalJ

sharkman wrote:

Sorry, yes the Swissport staff were eventually allowed on to check and cross checked their count against check in numbers, however the crew disagreed with this . Swissport made a decision to disembark all passengers to reconcile through the gate .Where again the count was correct, at this stage the crew realised their count was incorrect. That's my understanding.

No afraid not. Swissport staff were on the plane for most of the time constantly going back and forth counting. They did all of the counting. Also no disembarking.

The same 3 swissport staff did original check in, then boarding and counting on the plane. Then a load of supervisors arrived. Was a total sh!t show.

Locker10a

CardinalJ wrote: »

sharkman wrote:

Sorry, yes the Swissport staff were eventually allowed on to check and cross checked their count against check in numbers, however the crew disagreed with this . Swissport made a decision to disembark all passengers to reconcile through the gate .Where again the count was correct, at this stage the crew realised their count was incorrect. That's my understanding.

No afraid not. Swissport staff were on the plane for most of the time constantly going back and forth counting. They did all of the counting. Also no disembarking.

The same 3 swissport staff did original check in, then boarding and counting on the plane. Then a load of supervisors arrived. Was a total sh!t show.

Now that sounds like a much more accurate account of this sort of situation.
If Sharkman works for Swissport, well, that clear "blame someone else" attitude says more about their operational ability than the whole mess with this flight does.

sharkman

Locker10a wrote: »

Now that sounds like a much more accurate account of this sort of situation.
If Sharkman works for Swissport, well, that clear "blame someone else" attitude says more about their operational ability than the whole mess with this flight does.

No , don't work in Swissport .