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Eir Complaints department

flyingsnail · 2017-01-05 21:53:36

I was dealing with a supervisor in your complaints department starting on the 1st of December, I have this persons name and contact email but I have not been able to make contact or get a response to calls or emails since the 20th of December, how do I find out if this person is still in the department and if they are not…

05-01-2017 9:53pm

#1

flyingsnail

Registered Users, Registered Users 2 Posts: 2,777 ✭✭✭

Join Date: November 2009

Posts: 2492

I was dealing with a supervisor in your complaints department starting on the 1st of December, I have this persons name and contact email but I have not been able to make contact or get a response to calls or emails since the 20^th of December, how do I find out if this person is still in the department and if they are not how do I find out who took over the case. When I did get through to a rep they did not know of the supervisor (not sure if I should name them here or not) or any details of the case. I was to get a callback today but I did not receive one

The original issue has still not been resolved.

0

Comments

#2 06-01-2017 9:41am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

flyingsnail wrote: »

I was dealing with a supervisor in your complaints department starting on the 1st of December, I have this persons name and contact email but I have not been able to make contact or get a response to calls or emails since the 20^th of December, how do I find out if this person is still in the department and if they are not how do I find out who took over the case. When I did get through to a rep they did not know of the supervisor (not sure if I should name them here or not) or any details of the case. I was to get a callback today but I did not receive one

The original issue has still not been resolved.

Hi flyingsnail,

Thanks for getting in touch. I'm sorry to hear this, sincere apologies for the delays.

Can you PM me your account number & name & I will check if the agent is in office. If not I will arrange for another member of the complaints team to contact you in relation to this.

Thanks,
Pamela

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